Miguel Romero Email & Phone Number

Roslyn, New York, United States

Project Administrator of CRM Operations Software: Managed and optimized CRM operations software to ensure everything runs smoothly.LMS Administrator: Took charge of implementing and maintaining the LMS, handling all tools, content, technologies, roles, users, security, notifications, and user accounts.Seasonal Readiness Operator: Worked closely with the Operations Director and COO to make sure operational reports and academic systems were ready for each program.Seasonal Readiness Operator: Resolved delivery issues and improved processes by creating and maintaining system workflows.Seasonal Readiness Operator: Identified and implemented improvements in course development and delivery processes.

Coordinate Development and Implementation: Successfully lead the development and implementation of course tools within the LMS, including building-level apps and LTI configurations.EdTech Training and Support: Deliver engaging edtech training and orientation resources for Sales & Marketing Teams, Program Faculty, and enrolled clients (students and parents).Evaluate and Implement Learning Technologies: Oversee the evaluation and implementation of new and improved learning technologies. Act as the primary liaison between the Online Product Development team and the IT Department to ensure seamless communication between the LMS, SIS (Salesforce/TargetX), and other licensed technologies. Manage data pushes and other IT functions.

New Brunswick, New Jersey

Developed and Delivered Training: Created comprehensive training materials and conducted sessions on various instructional technology applications related to LMS for both new hires and ongoing training initiatives.Collaborated on Technology Pilots: Worked closely with faculty and staff to select, pilot, and document new technologies, ensuring smooth implementation and troubleshooting.Provided Technical Support: Offered end-user technical support to faculty, students, and staff across all college sites, assisting with the use of various instructional technologies.Resolved Technical Issues: Efficiently resolved faculty technical course delivery issues through telephone, web conferencing, and other remote methods.

Newark, New Jersey

Supported Moodle Operations: Managed and upgraded Moodle operations, including both Moodle 1.9 and 2.x versions.Document Management: Organized and reviewed documents for development, quality, and change management processes.Course Design and Development: Created, organized, and designed courses using a variety of centrally licensed instructional technologies to develop interactive and engaging learning activities for the college’s LMS.Technology Facilitation: Facilitated the selection and application of centrally offered educational technologies within the University’s schools based on end-user needs.Course Creation: Led the creation of academic, non-academic, continuing education, and community courses.