𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Collaborated closely with a cross-functional team (ex. architects, developers, ux designers, and business stakeholders) from Q1 - Q3 2023 to deliver new functionality that automated a long-standing internal workflow for the business; ultimately reducing business costs by approximately $600,000/yr.𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Led initiative to deliver new functionality which limited waste within our Fulfillment automation operation from Q3 - Q4 2023; ultimately reducing business costs by approximately $210,000/yr.𝗘𝗺𝗽𝗮𝘁𝗵𝘆: Coordinated with multiple department heads to ensure successful go-live of new internal user management tool from Q1 - Q2 2024. Following go-live, confirmed with end-users that time needed to complete key user management workflows had been reduced by approximately 67% due to performance improvements and UX enhancements within the new tool. This time savings not only improved the experience for the end-users, it also allowed the business to continue growing without needing to increase costs.

𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗥𝗼𝗮𝗱𝗺𝗮𝗽 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻: Oversaw a short-term strategy to optimize how customers viewed data within our product from 2020/21, by first identifying enhancements to 40-50% of all view wizards, then grooming 30-35 new user stories in Jira, resulting in a 15-20% increase in customer productivity during research and data validation business activities.𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿𝘀: Presented 125-150 stakeholder demos to a cross-functional agile team while making continuous improvements to the process (using PowerPoint, SharePoint, SQL Developer, Swagger, Balsamiq, etc.) from 2016/21, resulting in a 20-25% increase in requirements knowledge transfer, and a 15-20% decrease in defect ticket creation.𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗖𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: Leads weekly feature board status meetings with 5-7 product team leaders to prioritize current and future work in Jira (anywhere from 5 to 30+ features at a time) based on estimated value delivered to customers and current availability of resources (developers, testers, etc.).𝗗𝗲𝗳𝗶𝗻𝗶𝘁𝗶𝗼𝗻 𝗼𝗳 𝗔𝗴𝗶𝗹𝗲 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀: Created, defined and tracked requirements in Jira for 65-75 public APIs (25-30% of our data model) from 2018/20, resulting in new dynamic integrations between our core product database and customer third-party systems that are now 20-25% faster and more secure than original custom point-to-point batch integrations.𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗡𝗲𝗲𝗱𝘀: Interviewed representatives from 4-5 of our largest clients in 2020 to discover potential improvements to existing applet-based functionality for a new web-based version of our product, resulting in the definition of 10-15 business use cases in Visio, the identification of 5-10 common pain points in OneNote, and the presentation of 3-5 potential solutions via PowerPoint and Balsamiq wireframes.

𝗗𝗲𝗳𝗶𝗻𝗶𝘁𝗶𝗼𝗻 𝗼𝗳 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀: Created business requirements documents for 4 custom wizards while working with one of our mid-sized clients (~7,000 workers) during a 12-month services implementation project from 2015/16, resulting in a 15-20% decrease in time needed for employees to complete critical business functions related to these wizards.𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗼𝗳 𝗕𝗲𝘀𝘁 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀: Interviewed 10-15 co-workers during an internal initiative from 2014/15 to create a standardized set of resources for helping implementation services teams install and upgrade our suite of software products at any client site, resulting in a 15-20% decrease in time needed for services teams to complete future implementation projects.

𝗕𝗮𝗰𝗸𝗴𝗿𝗼𝘂𝗻𝗱:• Penn Medicine was upgrading from 2010 version of Epic to 2014 version.• New functionality was already built for this upgrade but still needed testing.𝗥𝗼𝗹𝗲𝘀 𝗮𝗻𝗱 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:• Navigated through functions within the system to ensure that performance standards were met prior to implementation.• Indicated whether each function passed or failed after testing occurred.• Documented step-by-step instructions for these functions into multiple Microsoft Excel documents.• Participated in weekly Optimization Meetings where Analysts offered feedback and suggestions to each other regarding their current projects.

• Assisted in the management of an Information Technology project by developing a costing model within SAP.• Generated a database for this model and used logic to enable its functionality.• Organized production information, programmed syntax commands to link attributes to specific costs, tested logic to ensure data integrity, and implemented this practice into SAP. • Established a more efficient business process for both production and finance departments as a result.• Acquired exposure to other functions in SAP such as navigating transactions and running MRP tests.• Gained in-depth knowledge of the pharmaceutical industry through networking with employees. • Mentored a STEM Academy student for one week.• Worked with a team of 8 interns to research, develop and present a complete business plan for an innovative pharmaceutical delivery system.• Presented the healthcare marketing and economics segment of this project to approximately 60 employees including senior management, mentors, and supervisors.