Ricardo Mora Email & Phone Number

París, Isla De Francia, Francia

Paris, Île-De-France, France

Versailles Area, France

As a Global Project Manager, I assist the Production team in HQ on a daily basis and act asa central point of contact and liaison among internal and external stakeholders. I amresponsible for the operations that support the delivery of our localized products and forleading pipeline improvement initiatives.Core responsibilities:• Define, manage and coordinate cross-project schedules, scope, budget, progress, risks,issues, KPIs and key learnings on AAA projects.• Ensure high-quality localization deliverables, manage the full localization pipelinefor 12 different languages globally.• Collaborate with Production, regional teams and external vendors to successfully deliveron project goals.• Act as a global project leader to the regional localization offices, driving consistent andorganized global processes and facilitate communication among teams.• Coordinate SLAs, contracts, financial and capacity planning to support outsourcingpipelines.• Design and maintain project documentation.• Build relationships and assist all stakeholders.• Coordinate and organize team priorities within a SCRUM framework.

Versailles Area, France

As a Localization Specialist, I was the ultimate responsible for delivering high qualitylocalization products before shipping. My work consisted on designing the full localizationpipeline, from planning to quality evaluation, and assessing the success of the delivery.Core responsibilities: • Ensure an outstanding localization quality for of AAA games, analyzing the needs and trendsof the local markets.• Define and monitor schedules, implement workflows, and distribute workload globally whilekeeping teams engaged and motivated.• Participate in every step of the localization pipeline (translation, editing, audio recordings and QA).• Coordinate, support, supervise and evaluate external stakeholders.• Responsible for assessing risks and defining mitigation plans.

Versailles Area, France

As a QA Lead, I had an active role in quality assurance and control of the localized versionsof Blizzard games, websites, services and payment systems, on all supported platforms. Iworked in close collaboration with the language teams and other regional stakeholders anddefine the test plan for Diablo III.Core responsibilities:• Lead the main testing efforts for the Diablo III localized versions.• Design and execute test cases and testing tasks to verify compliance of localized products.• Participate in assessing risks for regional products and services.• Perform in-game polishing passes to ensure a great player experience.• Actively collaborate with language teams, regional stakeholders, and global QA teams toimprove the quality of products and processes.• Identify and report defects and perform root-cause analysis.• Contribute to other test life cycle activities as required.

In Customer Support, I worked different shifts to help our clients have the best experiencewith our games, and my main goal was to provide solutions for any technical, billing orsatisfaction issue.Core responsibilities:• Respond to customer inquiries and provide first contact resolution.• Deliver timely and accurate responses to customer questions and requests.• Safeguard confidentiality of customers’ data.• Resolve account, payment and technical issues.• Verify, report and escalate defects as required.• Inform customers about security risks and the preventive measures against phishing, tradescams, and account hacking.• Analyze harassment reports and apply corrective measures following company policies.

Mba In Video Game Management

Project Management Professional (Pmp)® (In Progress), Project Management

Professional Edition, Localization

Professional Translation, Localization

Istqb Foundation Level

English Philology