R Mukunda Email and Phone Number

Managing the entire Refurbishment Centre

Managing Service Delivery Pan India operations.

Incharge for the total repair operations of OEM Mother boards, managing a team of 80+ members.

Was in charge of Customer support & develop the business from the same. Was responsible for business operations (RFQ generation till closure).

Handling all the warranty support requirements for the various OEM's of LCD panels. Implementation of new project requirements.Was incharge for Customer satisfaction and develop the business. Hiring the required manpower for customer support, retention of the team members. Managing of MNC Companies like Dell, HP & IBM etc.. repair service requirements. Audit requirements implementation, ensure all the agreed SLA's are met.

Was incharge for service delivery through channel partners to end customer, Educational institutes & SMB segment customers for Karnataka region. Was also incharge for back end operations of spares management, Hiring technical team members & managing sales team requirements.

Personal System Group service delivery incharge for Karnataka through channels.Managing the Service partners for consumer PC & SMB segment customers.Ensure customer warranty support is provided as per the commited SLA's.Established service partners in Class B & C cities for consumer PC's. Audit & Technical training arrangements to these partners to ensure they provide the service as per the requirements. C-SAT management through handling DOA cases. Service… Show more Personal System Group service delivery incharge for Karnataka through channels.Managing the Service partners for consumer PC & SMB segment customers.Ensure customer warranty support is provided as per the commited SLA's.Established service partners in Class B & C cities for consumer PC's. Audit & Technical training arrangements to these partners to ensure they provide the service as per the requirements. C-SAT management through handling DOA cases. Service partners Audit, warranty support reimbursement process implemented. Show less

Significant Highlights:Handled the major accounts of Automated Teller Machines, UNIX Servers in Banks and Railway factory for providing customer services.Efficiently supported Reseller Service Team on technical and non-technical issues. Implemented Y2K readiness across India for ATM machines.

Providing FM support for the corporate office employees.Y2K implementation across all the branches of Coca cola India.

Was incharge of service division, Providing Technical support to customers of Digital Equipment India Pvt Ltd.Was handling 8+ engineers and escalation calls.