R N Ferguson Email and Phone Number

Reviewing, editing slides for GED--general educational development--test for students. Editing for literary content and for grammar.

Published an article in the September/October issue of Horticulture Magazine.

Developed on-line help for information center and for Jazz.net. Wrote TechDocs, tech notes, edited 875 help files for actions, compiled release notes for product, developed graphics. Tools: HTML/XML, DITA/Epic editor, IBM Lotus tools.

IBM Workplace, Portal, Lotus Collaboration, Information developer, Research Triangle Park, Lotus software division for Lotus Quickr. June 2008 to December 2008. Writing copy for installation panels and for user interface. Working closely with developers to write on-line help including hover help and frequently asked questions (FAQ) for personalized web page to run on WebSphere. Creating viewlets for the user interface. Tools: CMVC, Viewlet Builder, DITA, Epic, XML, HTML, Arbortext, Eclipse, Acrobat, text editors. Working installation, configuration, deployment and administration in Eclipse plug-in format for the release for Infocenter at Boulder. Researched and wrote topic on using CMVC as an aid to other writers (extra initiative).

Server and technology groupHardware division. October 2007 to March 2008. Writing documents and managing content for hardware administrator of Blade server installation and configuration through command line interface. Worked with engineers to accrue data for document. Worked with Framemaker documents to convert to ditamaps and Eclipse plug-ins (XML and HTML). Developed document for workstation connection device. Hired specifically to teach DITA to other staff members.

Updated 686-page Administrator’s Guide for Sametime software’s new releases in instant messaging and web conferencing, gathering and organizing information, writing, revising, editing and managing content in WordPro and managing content in Crusader for publication for on-line and print, and in Darwin Information Typing Architecture (DITA), HTML, and Eclipse (XML format). Wrote Tech Notes and Release Notes. Worked with developers, designers, architects, and software engineers. Author of Sametime Server Administration documentation in XML and HTML through DITA and editing tools for web posting. Also, created new 487-page document for Sametime Limited Use or Sametime running on Domino’s Lotus Notes. Worked closely with level 3 engineers in Austin to meet specific customer needs for documentation. Worked on the Sametime team of developers, designers, project managers, release managers, writers, attending meetings and giving status reports. Prepared documents for translation. Built deliverables in XML and Acrobat. Developed creative submissions for taglines for information development center.http://www-01.ibm.com/support/knowledgecenter/SSKTXQ_8.0.0/com.ibm.help.sametime.home.doc/super_welcome.html

Publications Manager, Durham (Duke) Regional Hospital. Interviewed, wrote, edited magapapers, brochures, flyers, newsletters, press releases. Managed marketing accounts for diet program, etc.Developed TV ads, newspaper ads.In-house editor of glossy magazine.