I am a passionate driver of digital transformation and business process optimization. With a holistic approach, I integrate business requirements, user experience, and technological innovations to create practical solutions that ensure long-term business success.I promote open communication at all levels and foster effective collaboration between stakeholders to generate sustainable value.
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Qualitäts- And ProzessmanagerFaigleZurich, Switzerland -
Quality- & Process ManagerFaigle Apr 2024 - PresentZürich, Zürich, Schweiz- Implementation and development of an efficient process and document management system- Successful recertification and continuous maintenance of ISO standards 9001, 27001 and 14001- Technical project management for a CRM system and other modern tools to optimise processes- Development and implementation of the SAP Analytics Cloud (SAC, Datasphere, S4/Hana) as well as consulting on KPI definition and optimisation -
Co-Head Of ServicesDtb Deutsche Technikberatung Gmbh Jan 2021 - Sep 2022Hürth, Nordrhein-Westfalen, Germany- Improvement of operations controlling and KPIs- Implementation of Salesforce CRM projects- Head of Customer and Tech Service Operations with an NPS > 80- Development and management of OKRs of the team -
Senior Business-AnalystDtb Deutsche Technikberatung Gmbh Jan 2020 - Dec 2020Hürth, Nordrhein-Westfalen, Germany- Analysis of the operative business and derivation of change projects- IT requirements management- Management of Salesforce IT projects- Process management -
Business Analyst & Project ManagerDtb Deutsche Technikberatung Gmbh May 2018 - Dec 2019Hürth, Nordrhein-Westfalen, Germany- Implementation and tracking of KPIs- Administration of Salesforce CRM (Service Cloud, FSL, Natterbox)- Project management for the implementation of partner campaigns -
Technical ConsultantDeutsche Technikberatung Gmbh Jul 2017 - Mar 2018Paderborn, North Rhine-Westphalia, GermanyIndividual set-up and personal training of home electronics and computers at end customers' sites -
InternZf Friedrichshafen May 2016 - Jul 2016Diepholz, Niedersachsen, Germanyproject management, testing, supplier development at ZF electronic systems using tools like A-Plan, MS-Project, Excel and SAP.
Rene Neumann Education Details
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Industrial Engineering And Management Specialized In Electrical Engineering -
Pre-Course Pop Music, Main Subject E-Bass
Frequently Asked Questions about Rene Neumann
What company does Rene Neumann work for?
Rene Neumann works for Faigle
What is Rene Neumann's role at the current company?
Rene Neumann's current role is Qualitäts- and Prozessmanager.
What schools did Rene Neumann attend?
Rene Neumann attended Universität Paderborn, Artez Hogeschool Voor De Kunsten, Trailhead By Salesforce.
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