R Pavithran Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

 Resolving 70+ learner issues daily via email, achieving a 95% satisfaction rate within a 2-hour SLA along with other team’s dependencies to resolve the escalated issues faced by the learners.  Worked with multiple teams to resolve the technical and class schedule of the learner to enhance better experience.  Coordinated with cross-functional teams to ensure seamless class scheduling and mentor-learner interaction.  Scheduling and rescheduling of mock interviews and interactive sessions of the learners and the mentors.  Raised and tracked 30+ tech issues per month through JIRA, enhancing platform functionality.  Checking with other teams on a regular basis via slack to resolve the pending issues.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

 Resolved 70+ tickets with technical issues with the game and report each issue.  Worked directly with the customers firsthand via Email to solve issues they face with their game and provide them with a one-time resolution.  Used company tools to verify the customer's query. Trained 3 new batches and evaluated their QA.  Worked in a team directly with clients to notify about new issues that arise in the game.  Worked for high profile players and their account manager to resolve their issues within 1 hour of SLA.  Prepared and submitted daily performance reports, consistently meeting or exceeding target goals for issue resolution and client satisfaction.

Bengaluru, Karnataka, India

 Verifying Customer's profiles for Loan Approvals. Handling bank-related queries Via Email.  Handled inbound and outbound calls. Helping other teams to verify additional files for choosing the vendor to provide loans.  Clearing the daily targets without any backlogs and submitting the reports of the loans.  Creating mandates to provide loans that has to be verified by the customer and their respective loan vendor.