R Pavithran Email and Phone Number

I'm Pavithran. I have a total of 4 years of Experience in 3 different organizations. As a Customer Support Associate at Scaler Academy, I honed my skills in resolving issues within stringent SLAs, managing escalations, and collaborating with multiple teams. My experience with tools like JIRA and Slack has equipped me to handle technical and scheduling issues effectively, ensuring a seamless experience for learners.As a Senior Executive at Intouch CX, I resolved the technical issues, and ensuring high satisfaction levels with customers. I also trained new batches and managed high-profile accounts, which required delivering quick and accurate solutions. I also handled purchase and refund related concerns and handled the task of reporting any new issues that are occurring. As an Operation Associate at BYJU'S, I handled customer profiles and bank-related queries, which demanded a high level of accuracy and efficiency. My ability to meet daily targets without backlogs showcases my organizational skills and commitment to excellence.I have proficiency in email support, customer satisfaction, troubleshooting, and using tools like Zendesk and JIRA. I have been recognized as Employee of the Month seven times, reflecting my dedication and exceptional performance in customer service roles. I am confident in my ability to contribute positively to your team and help achieve organizational goals.