Randstad India, an ISO 9001:2015 certified company, is a wholly owned subsidiary of Randstad Holding nv, a € 23.3 billion global provider of HR services. Key Accountabilities:• Manage hire to retire service delivery operations for 2,000 clients and 67000 employees across pan India.• Lead regional team of 175 FTEs, ensuring effective management and coordination.• Ensure timely payroll and employee data management for 67,000 employees through in-house team.• Supporting end-to-end TA operations activities like sourcing, scheduling and onboarding for large clients.• Coordinating with third-party vendor services, such as background verification, group insurance, asset management, and recognition rewards, to enhance operational support.• Managed retirement benefits, labor law compliance, and statutory filings in line with defined timelines, ensuring adherence to regulations.• Drive business growth through strategic vision and long-term planning.• Collaborating with upper management to create long-term business plans.• Enhance operational efficiency by overseeing budgets, accounts, and cost controls.• Structured HR consulting services to support clients during organizational changes.• Handle over 100,000 EDM transactions, including pay slips, personal data changes, job data changes, and various other types of letters.• Manage the onboarding and induction of 6,000 new hires per month across pan India.• Provide periodical HR reports on net additions, attrition, diversity, budget, spend, and skills to clients and business stakeholders for prompt decision-making.• Establish and monitor quality control standards to improve service delivery.• Supporting internal and external audits, ensuring timely closure of observations.• Introduced innovative methods and practices to reduce turnaround times and improve service delivery.• Resolved employee conflicts through effective problem-solving techniques, fostering a positive workplace environment.

Experienced HR Leader with expertise in driving operational excellence through the development and implementation of HR processes and policies. Successfully managed payroll delivery and statutory compliance for employees, ensuring audit-ready processes for governance. Led the design and administration of competitive compensation and benefits programs, aligning with industry standards to ensure equitable structures. Improved HR operations efficiency by 30% through the automation and optimization of HR management systems. Designed and implemented an employee rewards and recognition program, increasing engagement and motivation by 50%. Spearheaded recruitment for both blue- and white-collar employees, overseeing the onboarding of 3,000 hires monthly. Directed digitization efforts, transitioning employee records to digital formats for enhanced efficiency and accessibility. Skilled in enhancing employee experience and operational efficiency across diverse functions.

Key Responsibilities:- Accountable for ensuring all HRIS (Employee Life Cycle) processes are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics for approximately 18000 employees Pan India.- Oversee on boarding for Zonal and City HRs by managing 3000 hires per month- Timely delivery of Payroll and compliance for Pan India employees.- Timely processing of full and final settlements as per compliance.- Responsible for ensuring appropriate controls are in place and all processes are maintained in an audit ready state at all times to meet compliance and corporate governance standards.- Develop partnerships with key business stakeholders in order to understand business needs- Works along with the APAC/Europe/Americas HR leadership to work on policies / processes pertaining to the region- Conduct RCA assessments for complaints management and ensure adequate measures in place if there is a gap identified

Key Responsibilities:Setup shared services in Chennai to cater HR Operations/Tier 1 and payroll Operations support to UK and other global employees.- Responsible for Global HR Operations – Recruitment operations (posting adverts/shortlisting candidates/setting up interviews/rejections/generating offer letters, initiating background checks) Employee life cycle (Hire till Retire)- Successfully implemented Centralized payroll in 5 European countries- Managing end to end UK Payroll, Statutory processes and compliance- Tier 1 Query management for all HR related queries from employees

Responsible for managing Global Benefits, Employee Life-Cycle, Off-boarding, administrative support and HR systems support to Standard Chartered employees across 56 Countries (Greater China & North Asia/ ASEAN & South Asia including India/Americas/UK& Europe/ Middle East and North Africa)Managed a team of 40 Specialists & 2 Assistant and 1 Manager accountable for handling wide gamut of end to end global benefits and HR admin activities for approx. 75000 employees globally which Includes (End to end employee life cycle (hire till retire) On boarding , along with Benefits activities like annual Airfare allowances, Gym & Club membership, Long Service Awards, Company Car benefits, Health Insurance, Festival Advance, Group Death Insurance, Maternity Claim Submission, National Service Claims, Payroll summary sheet reconciliation, One off payments, , housing allowances, Salary reconciliation, Visa processing etc.)Key Responsibilities:- Ensuring seamless service delivery across all the regions- Global Stake holder management including country PRB specialists- Single Point of contact for global HR benefits processes- Actively participate in new process transitions in to HRSSC- Reviews proposals and contracts for accuracy in areas related to transition.- Risk & issue management - creation and maintenance of risk and issue register.- Ensuring that the scope of the services to be transitioned, and the SLAs expected from the service delivery are clearly understood and agreed upon by all stake holders.- Drive the activities around setting up the infrastructure to be used during the KT phase and also during the service delivery phase- Ensure required hardware/software is in place, the connectivity is established and is adequate for sustained service delivery.- Monitor knowledge transfer activities for completeness and perform KT acceptance to ensure that the KTis sufficient

Managed a team of 40 administrators and 5 Assistant Mgrs. for UK, and Middle East region). Team isresponsible for managing end to end recruitment operations and employee life cycle management (Hire to Retire) and Payroll processing for approx. 45000 Serco Employees across 3 Geographies.Key Responsibilities:- Supporting transition for Global shared services team, successfully setup the offshore transaction center team.- Ensure smooth HR Operations and delivery of services under the scope of Operations Center, related to Employee life cycle, Recruitment operations, Compensation, Expat Management, Reporting and Tier 1help desk.- Managing employee records/data management, employment events, organizational structure changesand International Mobility cases and the tax implication of transfers, ensuring team is updating HRMS per payroll schedule.- Interaction with the Recruiters, Line managers, HRBP’s and Third Party Service providers to resolve various issues.- Identifying Process improvement areas and implementing adequate measures to maximize customersatisfaction level.- Complete root cause analysis on the issues escalated to the center by the customers.- Work with cross functional and inter-location teams (UK, US and Mumbai, India) to ensure timelydeliverables- Mapping clients" requirements and coordinating in developing and implementing processes in line with pre-set the guidelines.- Defining and Managing SLAs for the current as well as newly transitioned processes.- Acting as an interface between HR Services team and HR Solution on the design, delivery and the day to day operations- Preparing weekly/monthly MIS & presenting the same to stake holders and process owners - Conducting cross validation of the processing time & FTE requirement.- Scoping and Forecasting volumes & determining staffing needs for day-to-day operations and newtransitions.

Managed a team of 25 Business Analyst and 4 TLs for a client having presence in both UK/US (Major Oil Company). Team is responsible for managing end to end recruitment operations and Employee life cycle management (Hire to Retire), Payroll processing for approx. 40000 (UK and US Employees)Key Responsibilities:- Managing end to end HRO recruitment operations activities for US/UK Client (Planning, Source & Attract,Assess & Interview, Background check/Drug test and Offer, Hire)- End to end employee life cycle management (Hire to Retire) for one of UK/US leading Oil Company.- Identifying the training needs of the associates & thereby organizing training sessions.- Attending Flash / Issue calls US & UK clients on a weekly & monthly basis.- Collating the updates of the call, analyzing & reviewing them, preparing weekly/monthly MIS & presenting the same to the Managers, Cluster Managers & Process Owners.- Conducting quality process review thereby attaining the highest level of compliance to the accuracyguidelines across the teams.- Analyzing the Standard Operation Procedures (SOP) & Variance Analysis Matrix.- Connecting the associates to the business goal of organization.- Creating High level process mapping As Is State & Future State from Client site in UK/US