Attention of service and Resolution of request and incidents within service-level agreement (SLA) using a tool – ServiceNow. Working with different types of users and provide solutions, User Training and creation of SAP manuals and Knowledge Base (KB). Support many countries with their different business processes: Wholesales, Export, Intercompany, Scrap sales, Returns, Backorders, Global Transportation Management System GTMS Credit and Debit Notes. Worked with Legacies Systems such as Celuweb, DC ONE, POL, EDI, CAS, DC FLEX, RIS, MC1. Knowledge in Master Data related to Customers, Materials and Pricing. Knowledge in SAP standard tables, transactions, iDoc management related to outbound and inbound. Strong knowledge with Billing and Rebates processing, Account Determination.Configuration on SAP standard solutions like Create Assignment and Determination of Shipping Point, Shipping conditions, Creation of Product Hierarchies, Batch activations, Automatic Picking. Also worked in Non-standard configuration, prepared Functional Specifications, fulfillment Drafted User Acceptance Testing and documentation. Monitoring process on DSD activities support such as review daily status of Routes and Vist List for Van Sales and Pre-Sales, process of Shipment Settlement, identify errors in Master Data related to Customers, Drivers, Vehicles, Tours and Material. Acquiring the bases for ABAP technical knowledge and debugging