Robert Lewis, Mba, Pmp, Flmi Email & Phone Number

St. Louis, Mo, Us

Las Vegas, Nv, Us

Lead the U. S. East regional team in the delivery of “Level 4” services in support of customers’ mission-critical Oracle EBS applications. Drove team towards achievement of established service level agreements, performance metrics, and financial targets. Served as a liaison between customer and Rimini Street to ensure issues are understood, resolutions are delivered, and satisfaction ratings attained. Additional responsibilities included the supervision and development of 17 direct reports, management of escalated cases, and nurturing of customer relationships.

Las Vegas, Nv, Us

Lead global cross-functional teams in the delivery of Oracle and SAP-based initiatives for external clients. Partnered with internal Sales and Customer Success representatives to identify, qualify, and close new business opportunities. Prepared proposals, price estimates (ROM, revised, and BAFO), and statements of work. Collaborated with internal and external project stakeholders and subject matter experts to design, build, and deliver solutions in support of clients’ strategic objectives. Created, executed, and measured performance against detailed work plans to achieve project scope, schedule, and budgetary targets. Concurrently directed multiple teams of up to 18 resources to the successful delivery of projects up to $1.5M in budget.

Armonk, New York, Ny, Us

Comprehensive responsibility for all facets of ERP practice within Professional Services organization, including sales, service delivery, and practice management. Supervised administrative activities of 12 direct reports, including time and expense reporting, professional development, and performance management. • Transformed disparate legacy application environment of a national provider of senior living services, leveraging a software-as-a-service (SaaS) model, to deliver standardized PeopleSoft 9.2 FSCM and HCM business solutions in the IBM Cloud• Increased operational efficiency, eliminated third-party costs, and attained compliance with ASC 606 by insourcing a business process for an international operator of fast food restaurants• Enhanced security over direct deposit payroll transactions by implementing two-factor authentication (2FA) solution for a global rental equipment company• Directed global teams of functional and technical consultants to plan and deliver Oracle and PeopleSoft application services, including implementations, upgrades, and enhancements• Managed resource demand, ensuring timely availability of specified skill sets to satisfy project staffing requirements• Monitored status of all active projects, facilitating delivery in accordance with established scope, timeline, and budget• Measured organizational performance via analysis of key financial and operational reports • Collaborated with internal Sales and Client Executive representatives, identifying, qualifying, and selling new business opportunities

Dallas, Tx, Us

Charged with improving operational performance of a 180-member professional services organization, while overseeing delivery of services to external clients. Supervised 14 direct reports, including time and expense reporting, professional development, and performance management. • Effected $2M decrease in annual operating costs and 10% increase in resource utilization via improvements to organizational financial and operational reports.• Facilitated generation of new business by scoping new implementation, upgrade, and enhancement opportunities, collaborating on proposals, and maintaining sales collateral.• Achieved financial targets and attained customer satisfaction by monitoring progress of multiple projects against baselines and reviewing quality of work performed.• Remediated project-related issues and reset priorities for field consulting team members and clients by serving as escalation point.• Presented required functional and technical resources in accordance with project schedules by reviewing current utilization, analyzing forecasted demand, and requesting contract resources to fill open roles, as necessary. • Expanded organizational intellectual property by overseeing development, enhancement, and maintenance of methods, tools, and templates.

Dallas, Tx, Us

Transformed operations of Fortune 500 enterprises and other client companies by leading Oracle ERP implementations and other technology-based business initiatives to successful completion. Directed global teams of up to 45 functional and technical resources, and managed projects up to $10M. Created, executed, and measured performance against detailed work plans to achieve project scope, schedule, and budgetary targets.• Recovered, re-planned, and delivered failed reimplementation of Oracle 11.5.10 applications for a global manufacturer of alloys.• Planned and executed Oracle 11.5.10 upgrade for global manufacturer of automotive and engine management products.• Spearheaded migration of 4 on-premise applications to Infrastructure-as-a-Service (IaaS) solution for a global provider of quality and safety services.

Mba, Business

B. S., Information Systems