Rhea Thielbar Email & Phone Number

Boise, Id, Us

Fargo, Nd

As a Configuration Specialist, I configure the MLS system for new clients, improve data integrity, and enhance industry compliance. I collaborate with internal teams to implement new functionality and software changes to meet requirements. I communicate management decisions through the Jira ticketing system and function as the primary contact in working with administrative staff to satisfy client requirements. Most importantly, I drive action items to completion by adhering to predetermined timelines.

Fargo, Nd

As a Program Manager, I work closely with the development team to design programs that meet business objectives. I communicate clearly and concisely with stakeholders to strategize and discuss timelines, costs, proposals, and new initiatives. I also handle team inboxes, partner escalations, and reprioritization of daily tasks. Furthermore, I ensure proper training and share effective operational strategies with support teams to expedite the process requirements for new production and testing programs.

Fargo, Nd

Delivering success for the company as the Partner Experience Service Desk Team Lead, I performed data validation checks to ensure processes were followed and compliant with the company policies, procedures, and business ethics codes to avoid further complications and delay for the business’ success. I spearheaded meetings with the team and senior leaders to discuss ideas, concerns, and the process's effectiveness. I also supplied effective individual coaching opportunities while simultaneously reporting on team utilization and metrics. In addition, I collaborated well with the stakeholders and program owners to ensure all processes generated continuous revenue. Lastly, I carried out interviews and identified the different needs of the staff and the specifically required skill-sets to pass.

Fargo, North Dakota Area

As the Partner Experience Service Desk Team Lead, I ensured that processes were followed and compliant with company policies, procedures, and business ethics codes. I spearheaded meetings with the team and senior leaders to discuss ideas, concerns, and process effectiveness. I provided effective individual coaching opportunities while reporting on team utilization and metrics. I collaborated well with stakeholders and program owners to ensure all processes generated continuous revenue. Lastly, I identified the different needs of staff and the specifically required skill sets to pass.

Fargo, Nd

Being the Partner Experience Service Desk Analyst Archway, I consistently exceeded performance to accurately validate funding requests against program requirements, contracts for completion and compliance, and the specific proof of Execution and customer attestation. I also developed enduring professional relationships with the marketing program owners for continuous business growth. Lastly, I displayed a strong professional commitment to complete all the assigned compliance reports successfully.

Fargo, Nd

As the MCIO Accounting Services Team Lead Archway, I was primarily accountable for assisting team members with questions/concerns that are specific to their assignments. I supervised a team handling different departments, including accounts payable, fixed assets, and month-end support. I also administered annual performance reviews of employees while delivering formal warnings to avoid negative progress. In addition, I established well-oriented professional knowledge of all processes, programs, and services for the team through self-learning, procedure documentation, and relying on the assistance of more tenured co-workers and senior team lead. I was highly collaborative in implementing and developing new business processes as well as identifying proficiencies. Furthermore, I confidently prepared and presented monthly business reviews to my Microsoft business partners. Lastly, I supported the team’s professional development while strengthening leadership skills to support the company’s goals.

Fargo, Nd

Throughout the years, being part of the company as the MCIO Accountant/Analyst/Team Specialist Archway, I functioned as the liaison with the accounting business support and Microsoft customers internally and externally. I developed and maintained business processes and recommended important enhancements or necessary changes. I also supplied administrative support in balancing sheet accounts every month simply by adhering to the corporate deadline, including the accounts identified as high risk and key controls for the Sarbanes-Oxley compliance. I even recommended methods to assist colleagues with the questions and concerns strictly specified to their assignments. Most importantly, I thoroughly collected and analyzed large datasets to prevent invoicing inconsistencies during asset acquisition.

Fargo, Nd

Functioning as the Restorative Justice Facilitator, I Provided comprehensive and culturally competent restorative justice support to secondary schools professionally designed to ensure students' academic success, reduce disproportionate discipline, and promote a positive climate and culture.

Fargo, Nd

I conducted investigations into allegations of fraud, waste, or abuse committed by clients against the company.

Fargo, Nd

I managed debit card dispute/fraud caseload by researching, investigating, and resolving debit card disputed transactions.

Bachelor Of Applied Science (B.A.Sc.), Criminal Justice/Criminology, Gpa 3.9 Magna Cum Laude

Activities and Societies: Phi Kappa Phi Honor Society (06/2009) Award to recognize academic achievement for maintaining a 3.5 or higher GPA.

Associates Of Applied Science, Criminal Justice/Youth Services, 3.9 Magna Cum Laude

Activities and Societies: Outstanding Student Award/Criminal Justice Dept. (06/2006) Campus Pride (2006)I was nominated in 2006.

Diploma