Ryan Vickers Email & Phone Number

Wilmington, Delaware, United States

• Develop, refine, and prioritize the Product Roadmap grounded in customer outcomes and key business objectives.• Deeply understand the cardholder's customer experience to uncover insights and opportunities, define customer problems, convert them into problem statements, and provide product solutions.• Lead and grow a team of Product Managers and Analysts though the product development lifecycle.• Drive deep relationships with data, design, and development teams to conduct discovery and refine the team's methodologies, anchored by customer feedback and insights.• Set standards for writing initiatives, user stories, and acceptance criteria, and drive effective product roadmapping and planning.

Wilmington, Delaware, United States

• Manage roadmap and planning for CoBrand Product, including 11 Card Partnerships• Work with CoBrand Product Owner to prioritize initiatives based on goals and OKRs• Lead team of Product Managers and Product Analysts through full development lifecycle• Own card product launches and refreshes, end-to-end, from Discovery through Delivery• Member of Product Office that defines and refines agility processes and best practices.

• Oversaw strategy and execution of initiatives for United, Southwest, Avios, and Air Canada• Partnered with Products to ensure airline roadmaps were prioritized and brought to market• Collaborated with Product Owners and Engineering to enhance capabilities for customers• Manage overall strategy, development, and launch of Chase's Air Canada CoBrand credit card

Wilmington, Delaware

• Partnered with digital product managers to optimize chase.com and Chase Mobile• Participated in Usability Research to influence the design of digital features• Ensured new functionality was vetted through User Acceptance Testing before launching• Managed a team of 5 digital Project Managers• Subject matter expert in end-to-end digital customer experience for Chase credit cards

Wilmington, De

• Managed projects across all digital channels to acquire Chase credit card customers• Led projects for brand and cobrand cards including Sapphire, Freedom, and Marriott• Worked with COE stakeholders to prioritize strategy and execute goals• Subject matter expert on Prime Rate changes and APR impacts

Wilmington, De

- Led portfolio of cobrand partners to generate licensing revenue.- Managed digital analytics and platforms that drove marketing decisions and strategy.- Developed new suites of digital and mobile products based on market research.- Created cobrand products and marketing strategies for clients including the NBA and Michael Phelps Foundation.

Greater Philadelphia Area

- Collaborated with cobrand partners to gather project requirements for execution teams.- Worked with digital, IT, editorial, and design teams to complete partner projects.- Analyzed data from online marketing campaigns to measure effectiveness.- Managed sales CRM database for marketing team.

Greater Philadelphia Area

- Assisted with sales presentations, market research, and web analytics.- Created reports for marketing team and clients.- Managed team's participation in 15 trade events per year.- Coordinated all billing, collections, and contracting for department.

Bachelor Of Business Administration (Bba), Marketing

Activities and Societies: Summa cum Laude, Phi Theta Kappa National Honor Society

Education record

Activities and Societies: All-state softball