Ryan Vickers Email & Phone Number

Wilmington, Delaware, United States

• Develop, refine, and prioritize the Product Roadmap grounded in customer outcomes and key business objectives.
• Deeply understand the cardholder's customer experience to uncover insights and opportunities, define customer problems, convert them into problem statements, and provide product solutions.
• Lead and grow a team of Product Managers and Analysts though the product development lifecycle.
• Drive deep relationships with data, design, and development teams to conduct discovery and refine the team's methodologies, anchored by customer feedback and insights.
• Set standards for writing initiatives, user stories, and acceptance criteria, and drive effective product roadmapping and planning.

Wilmington, Delaware, United States

• Manage roadmap and planning for CoBrand Product, including 11 Card Partnerships
• Work with CoBrand Product Owner to prioritize initiatives based on goals and OKRs
• Lead team of Product Managers and Product Analysts through full development lifecycle
• Own card product launches and refreshes, end-to-end, from Discovery through Delivery
• Member of Product Office that defines and refines agility processes and best practices.

• Oversaw strategy and execution of initiatives for United, Southwest, Avios, and Air Canada
• Partnered with Products to ensure airline roadmaps were prioritized and brought to market
• Collaborated with Product Owners and Engineering to enhance capabilities for customers
• Manage overall strategy, development, and launch of Chase's Air Canada CoBrand credit card

Wilmington, Delaware

• Partnered with digital product managers to optimize chase.com and Chase Mobile
• Participated in Usability Research to influence the design of digital features
• Ensured new functionality was vetted through User Acceptance Testing before launching
• Managed a team of 5 digital Project Managers
• Subject matter expert in end-to-end digital customer experience for Chase credit cards

Wilmington, DE

• Managed projects across all digital channels to acquire Chase credit card customers
• Led projects for brand and cobrand cards including Sapphire, Freedom, and Marriott
• Worked with COE stakeholders to prioritize strategy and execute goals
• Subject matter expert on Prime Rate changes and APR impacts

Wilmington, DE

- Led portfolio of cobrand partners to generate licensing revenue.- Managed digital analytics and platforms that drove marketing decisions and strategy.- Developed new suites of digital and mobile products based on market research.- Created cobrand products and marketing strategies for clients including the NBA and Michael Phelps Foundation.

Greater Philadelphia Area

- Collaborated with cobrand partners to gather project requirements for execution teams.- Worked with digital, IT, editorial, and design teams to complete partner projects.- Analyzed data from online marketing campaigns to measure effectiveness.- Managed sales CRM database for marketing team.

Greater Philadelphia Area

- Assisted with sales presentations, market research, and web analytics.- Created reports for marketing team and clients.- Managed team's participation in 15 trade events per year.- Coordinated all billing, collections, and contracting for department.

Bachelor Of Business Administration (Bba), Marketing

Activities and Societies: Summa cum Laude, Phi Theta Kappa National Honor Society

Education record

Activities and Societies: All-state softball