Bobby Whitaker Email & Phone Number

Moving into Client Relations Team Leader in the title insurance industry, I was able to use my previous leadership and client experience in retail management to adjust and start excelling in the role, became a top performer, received communication award and quickly progressed into a leadership role. In my role, I lead and support day to day operations for a team of 15-20 team members that are responsible for client communication. Creating and analyzing reports to find opportunity trends in order to train, coach, improve processes , remove roadblocks increasing client satisfaction. Implementing new communication platforms allowed team members to work more efficiently increasing overall production. Career accomplishments • Winning award for quality communication • Selected to introduce new CRM platform and HR Platform • One of 29 team members granted newly created role • Reducing service level times for email response from 3-4 days to two hours • Highest performing retail store in the district two years in a row • Selected to work in CA with newly acquired stores to train and get store changed over Talents • Client Experience • Training and Development • Analytics • Verbal and written communication • Time management • Organizational skills • Microsoft Office • Communication • Problem solving Available to discuss new opportunities , please contact me directly at RDWhitaker576@gmail.com

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  Lincoln Park High School

  High School Diploma