First point of contact, being a supportive yet friendly voice of So Energy, answering questions about our products and services and providing world-class customer service

I have managed on average 40-50 calls daily on sales orders, enquiriesI am processing on average 60-70 tickets via zendesk & emailsHandling escalated complaints, resolving in a timely, calm mannerI have provided support & updated communication with suppliers & transport deptData anaylised input & stock updates for distribution in the warehouseDeveloping Key Account relationships & guidance to stakeholders & sales teamProviding customer support on types of wine vintages… Show more I have managed on average 40-50 calls daily on sales orders, enquiriesI am processing on average 60-70 tickets via zendesk & emailsHandling escalated complaints, resolving in a timely, calm mannerI have provided support & updated communication with suppliers & transport deptData anaylised input & stock updates for distribution in the warehouseDeveloping Key Account relationships & guidance to stakeholders & sales teamProviding customer support on types of wine vintages and spiritsProcess customer, retail outlets paymentsContact New and existing accounts conduct follow-up calls/emailsKeeping upto date on latest training courses Show less

First point of contact for customers seeking technical assistance.Average call time 5-7 mins 20-30 calls dailyAddressing customer (ticketing system) enquiries & concerns in a timely, professional and empathetic manner.Product support & training through stakeholder engagement, utilizingelectric vehicle charging systems.Maintain customer records of customer/stakeholder interactions, includingcomplaints and resolutionsSelf-learning and team onboarding, keeping up to… Show more First point of contact for customers seeking technical assistance.Average call time 5-7 mins 20-30 calls dailyAddressing customer (ticketing system) enquiries & concerns in a timely, professional and empathetic manner.Product support & training through stakeholder engagement, utilizingelectric vehicle charging systems.Maintain customer records of customer/stakeholder interactions, includingcomplaints and resolutionsSelf-learning and team onboarding, keeping up to date with EV charging knowledge,trends and technologies. Show less

I Manage Inbound 50-60 calls, handling aftersales and product information.I handled 1st & 2nd line customer Complaints resolving processing orders, delivery delays.I performed Customer demos via online video support.I created Jira tickets to report issues to technical team to respond within 24hr timeframe.I communicated with Management on weekly KPI’s providing feedback.Welcoming customer engagements, friendly professional mannerProviding product support & demos… Show more I Manage Inbound 50-60 calls, handling aftersales and product information.I handled 1st & 2nd line customer Complaints resolving processing orders, delivery delays.I performed Customer demos via online video support.I created Jira tickets to report issues to technical team to respond within 24hr timeframe.I communicated with Management on weekly KPI’s providing feedback.Welcoming customer engagements, friendly professional mannerProviding product support & demos across Samsung product rangesBeing a team player with good communication skills working, collaboratively as part of a diverse and energetic team.Arranged In-store demos/ b2b & stakeholders tours around the store.Personal development through training modules.Creating a visual merchandising strategy for the store.Working on content creation & events of the KX store.Ensuring the strategy is in line with the store’s brand, products, and target market.Finalising designs and creating detailed floor plans for display areas.Installing and setting up window displays, walkways, counters, and in-store displays, or supervising contractors. Changing displays to promote new product launches or to reflect festive or seasonal themes. Show less

Providing high quality customer serviceIncoming calls/emails answered within agreed response timesManaging and resolving Escalated queries/complaintsData processing customer Cash-cards/company forms Providing support and assistance to all team membersProviding feedback to the Call Centre management team, to improve the customer experienceExcellent communications skills - including the ability to rapidly establish good working relationshipswith our Distribution… Show more Providing high quality customer serviceIncoming calls/emails answered within agreed response timesManaging and resolving Escalated queries/complaintsData processing customer Cash-cards/company forms Providing support and assistance to all team membersProviding feedback to the Call Centre management team, to improve the customer experienceExcellent communications skills - including the ability to rapidly establish good working relationshipswith our Distribution partners Show less