Mudassar Mazhar Email & Phone Number

Pakistan

Trained technically on the implementation of security procedures and operations security in accordance with established security, government, and corporate policies, regulations, directives and operating proceduresEnsure the optimization of physical security documentation, including directives, procedures, standards, in order to ensure effectiveness and to validate against industry best practicesDevelop standardized reporting requirements and standard operating procedures for physical security for each of our locationsProvide technical support and guidance for all physical security measures at the organization to ELV System include access control, intrusion detection systems, CCTV and other physical security protection requirementsFoster and maintain strong working relationships with internal partners and employees vendors and contractorsEnsures that personnel records reports approvals filings schedules written orders are maintained as requiredExamines/reviews reports for completeness and conformityEnsure the evaluation, development, enhancement, implementation and maintenance of the corporate physical security program

Pakistan

Coordinates activities by scheduling work assignments, setting priorities, and work as a team Diagnose and repair Extra Low Voltage system, building equipment to be ready to use at all time.Supervisor mega projects for survey, installation and maintenance of Data / Communications Networks and ELV gadgets including delay equipments. Monitors, coordinates and evaluates the performance of the contractors and sub-contractors.Respect and follow the company’s rules and regulations strictly.Inspects and perform maintenance for the Extra Low Voltage systems monthly.Co-ordination and scheduling activities for the Extra Low Voltage (ELV) technical staff on Preventative Maintenance work to complete on time.

Lahore

Perform Service activity for Blackberry handhelds as per RIM/EMS service guide Lines.Maintain all Internal & External SLA’s (Inc. TAT etc)Maintain the service setup, includes effective compliance to various check-lists, maintenance of test and measuring instruments etc.Documentation of Service Manuals & Bulletins Maintain Stocks (inc. spare parts, swaps etc) & provide efficient & reliable projections for Spare Parts.Support and coordinate with carriers/dealers/partners in the market on RMA program Manage and handle escalations/inquiries from partners related to the RMA process and routine activities. Be the pro-active POC for mid-level escalationsLiaise with Customer Services and EMS sales team (both Retail/Corporate) to ensure effective and appropriate support services are provided Arrange follow-up with couriers/dispatch team to ensure smooth and timely collection/delivery mechanism Work with Back-Office personnel to help them keep a track of RMA deliveries from EMS, Logistics, SCP to end-customers and vice versa. Prepare regular reports for the Support Management team to highlight operational progress and snapshots in all regions.Conduct detailed analysis on business KPIs and interpret information with concise presentation of results whether written or verbal. Manage the corporate support structure of the EMS RMA program. This will include meeting with corporate clients and draw a mechanism to understand and cater to their needs and requirements.Communication of findings, insights, challenges and recommendations to Service Manager and team. Assist in dispute resolution related to service requests, payments or other matters. To continuously strive to maintain and increase the flow of non-warranty & out of warranty jobs thus contributing to the non-warranty revenue To increase the awareness of RMA services and creating a positive approach toward the product in the long run

Lahore, Pakistan

Repair all models of Nokia (L1 & L2)To Control, Total Turn-Around-Time (TAT)Check the software & hardware of All device..Make effective, ESD Control Program.Reporting on different database of Nokia software (RMS)Enhance Technical Skills by Technical and operational trainings.Calibration / Configuration & Maintenance of Equipment / Tester & Machines.

Chakwal, Pakistan

To explain all kinds of Warid tariffs and functionality of other products and services to the customer as per customer's requestTo remain apprised on all current policies, procedures, promotions, products and value added services offered by the companyTo handle all customers in accordance with the established customer Handling standards and SOP'sTo ensure that the customer details and other relevant data is completely entered into the CRM system against all the sales made on daily basis and proper documentation is maintained as per established policies and proceduresFollow up with all potential customers who have shown interest in company products and services and close the sale at earliestTo attend training and development programs as and when assigned by the supervisorTo provide feedback to supervisors on important issues/problems cited by the customers to ensure customer retentionTo take ownership and ensure resolution of customer complaintsFollow up on all cases cited by the customer as first interfaceEnsure proper behavior/discipline/grooming/punctuality as per the requirements and image.

Kamokey, Pakistan

Preventive & Corrective maintenance of Plant.Repair & maintenance of PLCs, inverters, Pneumatic systems, interface relays , photocells, contactors and other devices.Troubleshooting of Electronics Cards of Power Supplies, Inverters, Industrial Instruments, pressure switches Analogue and Digital Temperature controllers etc.Calibration and repairing of different type of digital scales, load cells and Temperature controllers, as per standard.

Bachelor Of Technology (Honour), Electronics Engineering, A+

Associate'S Degree, Electronics Engineering, A+