Customer Service Executive
Dhaka, Bangladesh
Throughout my employment, I developed a specialty in offering thorough fixes for a range of credit card-related problems, guaranteeing client happiness and monetary security. I handled live calls and skillfully answered a variety of issues, from debt inquiries and expired cards to late payment costs, annual fees, and missing payments. My experience included handling cases of credit card fraud, figuring out what makes a scam go off, and helping customers get several credit cards while lowering… Show more Throughout my employment, I developed a specialty in offering thorough fixes for a range of credit card-related problems, guaranteeing client happiness and monetary security. I handled live calls and skillfully answered a variety of issues, from debt inquiries and expired cards to late payment costs, annual fees, and missing payments. My experience included handling cases of credit card fraud, figuring out what makes a scam go off, and helping customers get several credit cards while lowering the dangers of having low credit limits and only making minimum payments. I also fixed card declines quickly, gave advice on cash withdrawals, and dealt with payment gateway problems effectively.Simultaneously, I skillfully handled SME loan inquiries, providing help during the loan application procedure, elucidating terms and conditions, and guaranteeing a seamless experience for customers seeking financial assistance for their enterprises.Utilizing CRM and ERM systems, I meticulously documented customer interactions, tracked loan applications, and maintained accurate records of client accounts. Show less