• Conceptualized the next generation USC Technology architecture by identifying business requirements, creating designs and prototypes, leading testing activities, and conducting training and adoption. Developed overall campus wide technology standards, guidelines, leading edge practices, and approved techniques and approaches for learning pedagogies.• Positively influenced the work environment by effectively communicating with customers, co-workers, and stakeholders.• Persuasively presented technology solutions that have a focus on business value and are grounded in relevant data.• Championed the adoption of university and ITS policies, processes, and procedures. Actively works to align Technology solutions to university and industry standards and regulations.• Provided documentation, instruction, and knowledge articles as needed to optimize frontline service and minimize operational problems.• Engaged customers, partners, and key stakeholders from administrative and academic units by gathering feedback on system designs and functional specifications. Utilized feedback to generate innovative recommendations for incorporating stakeholder needs and feedback into Technology solutions.• Drove innovation across campus by designing classrooms, auditoria, and workspaces with leading-edge sound, projection, and collaboration capabilities. Researches product development and provides recommendations for technology investments.• Analyzed usage data to continuously improve the customer experience with AV and video teleconference (VTC) technology solutions. Maintains currency on AV and VTC solutions, bestpractices, and industry trends.• Conceptualized integrated audio, visual, and video teleconference system architecture across campus by identifying business requirements and creating designs and prototypes. Designs integrated AVIT and VTC solutions that deliver a consistent, best-in-class customer experience across campus.

The Higher Education Technology Managers Alliance (HETMA) was founded in 2019, and formalized as a 501(c)(3) nonprofit organization in 2021. HETMA was founded to advocate for the needs of the higher ed vertical within the greater AV industry. Learn more at https://www.HETMA.org.

• Oversee and managed multiple work streams that vary in topics and functional stakeholders.• Synthesized inputs, identified critical insights and developed compelling recommendations for both internal and external executive audiences.
• Manage project requirements definition, analysis, flow down, and compliance across multiple internal teams/groups. • Coordinated with PMO, customers and the company departments as required to identify, track and resolve issues.
• Managed Program/Project Development Cycle which included project kickoff, requirements definition, deployment, testing integration, certification and product launch for customers.• Evaluated and planned the migrations of applications to cloud. Build and manage applications in AWS cloud.• Anticipated bottlenecks, provide escalation management, anticipated and made tradeoffs, and balanced the business needs versus technical constraints.

• Owned the end-to-end work process to structure complex problems, developed clear solutions, conducted analysis and drove actionable recommendations through a data driven process within the organization.
• Provided business and technical thought leadership and influenced decision making within executive audiences.
• Synthesized inputs, identified critical insights and developed compelling recommendations for both internal and external executive audiences.
• Led cross-functional teams to identify opportunities, unlock productivity and accelerate execution of Enterprise Software Cloud Solutions.
• Subject matter expert (SME) at Extron regarding Streaming Technologies and SaaS Solutions.
• Created the pricing framework for Extron on-premises Enterprise Software solutions as well as the Cloud Pricing for SaaS model.
• Managed project requirements definition, analysis, flow down, and compliance across multiple internal teams/groups.
• Coordinated with PMO, customers and the company departments as required to identify, track and resolve issues.
• Managed Product Development Cycle which included project kickoff, requirements definition, deployment, testing integration, certification and product launch for customers.
• Ensured requirements traceability, applied change control and impact assessments as necessary.
• Ensured systems, technical and product architectures were aligned with business objectives.

• Responsible for providing system designs, making product recommendations, product ideas, and changes to maximize the use of Extron products in their environment.
• Conducted face-to-face meetings with prospective customers to determine products and systems needs.
• Developed new accounts while maintaining and sustaining successful long-term relationships with key decision makers up to and including the C-Level Executives.
• Created customer presentations, created sales proposals and responses to RFP’s, RFQ’s, and RFI’s (Requests for Proposals, Quotes and Information).
• Developed knowledge of Extron practices, products, and services to facilitate successful sales efforts.
• Actively participated in and provided marketing intelligence regarding Bid/No Bid opportunities.
• Participated in tradeshows, conferences and other business development activities as assigned.
• Maintained and leveraged strong relationships with customers and corporate accounts while being responsible for overall account strategy development.
• Negotiated projects, selling to customer needs, managing processes and developing budgets.

• Proactively identified and built relationships with key individuals and decision makers in customer base.
• Sought out business intelligence information on active projects, competitive impacts, Extron strengths and weaknesses on given customer requirements for the designs.
• Provided customer training both on-site as well as during Extron Institute.
• Provided technical advice, reviewed product proposals and provide feedback to the Product Development and Product Marketing groups for future Extron products.
• Attended local and nationwide tradeshows and conferences.
• Performed travel reports for information gathered during customer visits.

• Provided the sales team with technical, engineering and sales support regarding Extron products.
• Considered an expert in the design, implementation and use of Extron’s software and hardware products.
• Knowledgeable of industry best practices in the implementation of complex Audio, Video and Control environments.
• Demonstrated strong interpersonal skills with Extron Sales, Product Development, Product Marketing and external customers.
• Intimately involved with Extron tradeshow events, Extron technology training classes and on occasion called upon to teach customer classes involving AV products.
• Provided large systems commissioning for Enterprise wide AV deployments.
• Other responsibilities also included mentoring and training new hires on Extron and competitive products.

• Provided custom integration implementation support on EMC products involving software and hardware at the customer site including pre-site inspection, installation, customization and outline orientation for the customer.
• Served as a Project Manager and provided the team technical leadership on specific implementations.
• Trained on Six Sigma, Technical and other various Management Principles as part of on the job training.
• Worked closely with EMC Sales, Customer Service, Project Managers, Field Support, Corporate Technical Support and customers to ensure a smooth implementation.
• Considered an expert in the implementation and use of EMC software and hardware products.
• Knowledgeable of industry best practices in the implementation of complex storage environments.