• Prospected over 150 title companies by phone and email; determining if I meet their requirements, and sending them all my necessary documents, if I did.• National Notary Association Background checked and Fidelity-approved Agent collaborating with title companies and scheduling services to complete loan signing appointments.• Explaining the function of each document in the loan signing package to clients, which typically average around 150 pages.• Verify government issued… Show more • Prospected over 150 title companies by phone and email; determining if I meet their requirements, and sending them all my necessary documents, if I did.• National Notary Association Background checked and Fidelity-approved Agent collaborating with title companies and scheduling services to complete loan signing appointments.• Explaining the function of each document in the loan signing package to clients, which typically average around 150 pages.• Verify government issued documents to ensure true-party identification.• Responsible for the notarization of real estate loan documents associated with buy/sell, purchases, refinances, reverse mortgages, and Home Equity transactions.• Annually obtain $1Mil E&O insurance policy. Show less

Directly responsible for developing, implementing, and managing the HOPICS Representative Payee Service Program under the Los Angeles County Department of Health Services (DHS) Countywide Benefits Entitlement Services Team (CBEST) contract. Provide direct supervision to the program operations staff members. Partner with the Fiscal Department to ensure budget guidelines are maintained, monthly client funds distributions are processes and tracked accordingly, and all Social Security issued… Show more Directly responsible for developing, implementing, and managing the HOPICS Representative Payee Service Program under the Los Angeles County Department of Health Services (DHS) Countywide Benefits Entitlement Services Team (CBEST) contract. Provide direct supervision to the program operations staff members. Partner with the Fiscal Department to ensure budget guidelines are maintained, monthly client funds distributions are processes and tracked accordingly, and all Social Security issued funds are handled in accordance with the Social Security Administration federal guidelines. Manage all program budget and program expenditures including issuing, monitoring, and reconciling petty cash. Authorize and issue vendor payments. Manage client expenses and client Social Security benefits by creating monthly budgets for Payee Service clients. Facilitate staff meetings. Provide coach and training to direct staff members. Recruit and interview potential candidates for employment. Employ new staff members and dismiss existing staff members. Conduct Introductory and Annual staff member reviews. Provides accurate weekly and quarterly reporting of program resource allocation to the Associate Director of Data and Quality Assurance. Show less

Responsible for day-to-day management, administration and coordination of franchise related matters across North America and Canada, including franchise agreement renewals, full transfer of franchise rights from franchisees to new and existing franchisees, franchise contract compliance, franchising of company-owned locations to new and existing franchisees and various franchise incentive programs.Partners with the Merle Norman Cosmetics Development team, Field Operations/ Regional… Show more Responsible for day-to-day management, administration and coordination of franchise related matters across North America and Canada, including franchise agreement renewals, full transfer of franchise rights from franchisees to new and existing franchisees, franchise contract compliance, franchising of company-owned locations to new and existing franchisees and various franchise incentive programs.Partners with the Merle Norman Cosmetics Development team, Field Operations/ Regional Business Consultants(RBC) and franchisees to initiate and manage all aspects of the Renewal Process for expiring franchise agreements. Maintains ongoing communication with franchisee, Regional Business Consultants and Legal personnel to ensure completion of renewal requirements and execution of necessary legal documentation prior to the expiration of the franchise agreement. Processes franchise agreement extension requests from the franchisees as necessary. Drives the approval process for the issuance of new franchise agreements granted as a result of completed reimaging activities. Manages and coordinates the approval process to facilitate the issuance of new franchise rights in conjunction with the Transfer of Ownership process. Prepare proposals and materials required to drive decisions with Senior Leadership.Drives the review and approval of Transactions involving the Full Transfer of existing franchise cosmetic studios to an existing or new franchisee, ensuring Merle Norman Cosmetics receives information required to accurately and timely review the proposed transfer. Responsible for ensuring timely completion of corporate training for all new franchisees, compiles the required transaction information, communicates with the franchisee, and follows up with respect to documentation preparation, execution, and post-closing requirements. Help to drive efficiencies while maintaining consistent processes among the U.S. and Canada. Show less

Promoted to a higher level manager position to recruit, train and supervise 25+ tellers, customer sales and service representative, and personal bankers. Fostered an environment in which guests enjoyed high levels of service and employees were motivated to deliver top performance district wide. Managed branch operations to ensure fast, friendly and efficient transactions at the teller window.Successfully completed 6 branch audits with passing percentages ranging from 90%-97%. Elevated… Show more Promoted to a higher level manager position to recruit, train and supervise 25+ tellers, customer sales and service representative, and personal bankers. Fostered an environment in which guests enjoyed high levels of service and employees were motivated to deliver top performance district wide. Managed branch operations to ensure fast, friendly and efficient transactions at the teller window.Successfully completed 6 branch audits with passing percentages ranging from 90%-97%. Elevated the branch’s customer service satisfaction percentage from 62% to 97% within two quarters and maintained an acceptable percentage above 90% for the duration of 2011. Ensured swift resolution of customer issues by routinely offloading complex transactions to the designated employee. Increased the branch’s customer loyalty percentage from 23% to 75% within 2 quarters, due to decreasing customer wait time by being readily available for each teller approval and offloading transactions when needed. Awarded multiple sales awards for overall excellence in the area of teller referrals. Achieved 264.55 teller sales per FTE in quarter 1 of 2011 while managing to 90% of my FTE allocation. Awarded for successful completion of the Wells Fargo’s Management Development Program. Show less