Experienced IT Service Manager with a focus on Service & Design Transition. Ensures the assurance of Service Transition processes by providing expert guidance to projects, aligning the design and development of solutions with Service Management and Operations strategies, policies, and standards.Proficient in leading global projects, emphasizing customer satisfaction and team collaboration. Skilled in making data-driven decisions and excelling in project management. Proven track record of successfully transitioning large-scale global projects within complex enterprise environments. Instrumental in driving business change and digital transformation initiatives in multifaceted operating environments, including multi-vendor outsourcing, Managed Services, POS, BOS, HOS, SaaS, Cloud, and DevOps.Effective at leading and influencing teams without direct reporting lines. Recognised for excellent process implementation and continuous improvements. Outstanding planning, time management, and communication skills with exceptional attention to detail. Cultivates positive relationships and possesses exceptional presentation and negotiation skills, effectively engaging and influencing stakeholders at all levels.