As the Site Systems Service and Design Transition Lead, acting as the intermediary between Project Teams and the Mobility Business Support Organisation, the goal is to oversee Site Systems Operations, lead North American Mobility B2B and B2C projects, and ensure the successful management of over 30 concurrent projects. Leadership and mentorship are provided to junior colleagues across various locations, strong global relationships with stakeholders are cultivated, and complex transitions, including client onboarding, midlife changes, customer decommissions, and new service onboardings. Providing Governance and Reporting providing Weekly Dashboards, Statuses and Risk. These efforts result in seamless project execution, enhanced team capabilities, and strengthened stakeholder trust, ensuring smooth transitions and continuous operational excellence. Highly proficient in using the Waterfall, Agile and DevOps Methodologies.Project Portfolios - POS, HOS and BOS Site Systems- Payments & Settlement, Authentication. - Cards & loyalty.

The role involves serving as a critical intermediary between Project Teams and the Retail Business Support Organisation, ensuring the assurance of Service Transition processes. This includes providing expertise and guidance to align project solutions with Service Management and Operations strategies, policies, and standards. The role requires experience in complex, regulatory-driven environments, supporting project teams through retail and transition phases in both Waterfall and Agile settings. It also involves leading transition strategies, engaging with multiple stakeholders globally, improving reporting processes, owning transition plans and communications, and overseeing budgets, quality, and customer satisfaction.

A duel-pronged role as Business Analyst for Sharepoint 2010 to 2013 and O365 upgrades as well as Project Manager to the decommissioning of legacy systems and associated migrations, working as a part of a cohesive team in the first line of business to trial major changes to systems infrastructure. Governed all deadlines, project documentation, scope, communications, custom workflows, definitions, records management and project teams throughout lifecycles. - A key player in the removal of Shell Trading as the first line of business to migrate 4,500 Trading users from SharePoint 2007 and Livelink. - Redefined communications for Shell to achieve a successful SharePoint 2010 migration. - Project manager to the removal of users from Windows XP machines, achieving recognition from the Trading CIO for a seamless migration and execution. - Praised for the Solution Design for the removal of Groove Software from user machines, with the project methodology being modelled for roll-out across the entire group. - Business Analyst to the SharePoint phased upgrades, migrating all data over 15months.- Designed and implemented multiple, bespoke SharePoint sites with custom workflows. - Project managed multiple decommissions, migrations and the move of 36 sites off the DCS platform onto O365 within a tight schedule. - Served as the Focal Point for high-confidential SharePoint sites within Shell Trading.

Providing end-to-end support to multiple projects and project managers, serving as the Sharepoint SME, responsible for project RAID and Sharepoint systems. Furthermore, governed the Project Repository Tool, Service Manager 7 and Clearquest as additional primary systems for reporting, tracking and support. A true PMO and Assistant PM position, with accountability over the organisation of project meetings, documentation for steering committees, action logs, cost and appointment reporting and systems for user acceptance testing. - Designed multiple new tracking templates on Sharepoint to improve the visibility of milestones, deliverables and workflows. Design whole-new pages on Sharepoint. - Integrated Sharepoint into MS Outlook for Calendar, Contacts, Tasks and Actions synchronisation and serving as the primary Sharepoint SME for multiple projects. - Created bespoke surveys in Sharepoint, managing captured data and analysis. - Logistics lead for the go-live cutover weekends as the primary coordinator. - Utilised SM& and Clearquest to track production incidents, patches and upgrades. - Provided extended 1st and 2nd line support to colleagues in periods of high demand.

Owner of a 6 bedroom pool villa in Orlando, Florida. 15 minutes from Disney's MainGate

Board member, Treasurer and Secretary, also President of the Calabay Parc at Tower Lake Home Owners Association