At Expandus, I am a CEO, overseeing two distinctive and influential brands: TrialSession and Choose Franchise. While TrialSession has carved its niche by connecting fitness enthusiasts with their ideal studios, choosefranchise.com has become the go-to platform linking celebrated franchise brands with aspiring franchise owners.Underpinning Expandus' vision of broadening horizons and community expansion, I amplify the outreach and operations of both brands. Central to my ethos is the conviction that client success is symbiotically linked to client satisfaction. It's a principle I commit to each day.To realise this vision, collaboration is vital. I actively partner with our team of Developers and Designers, ensuring a holistic project lifecycle from ideation to fruition. The true potential of our clients is unlocked through tailored insights and solutions. With a keen focus on effective communication, I've built and nurtured relationships rooted deeply in trust, mutual respect, and a shared commitment to results.Beyond our brand-centric endeavours, Expandus is a force to be reckoned with in the digital marketing arena. Not only do we craft bespoke marketing campaigns for some of the world's leading fitness clubs, but we also design systems for scale. These systems, with their forward-thinking architecture, empower our clients to achieve results that were once thought unattainable. This emphasis on scalability and adaptability sets the stage for our clients to redefine industry benchmarks consistently.
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Chief Executive OfficerExpandus Nov 2023 - Present -
Client Success ManagerExpandus Nov 2022 - Nov 2023Overseeing client success across subsidiary brands TrialSessions and ChooseFranchiseDeveloping engagement and retention protocols based on best practiceEstablishing processes to connect with new and existing fitness studio ownersEngaging with internal and external staff to develop internal documentationApproving client-facing informationCreating culture of transparency and client-centred engagementSupporting staff to build trust-based relationshipsMentoring staff to understand culture of gym owners to deliver real solutionsPromoting services and community style in-housePartnering with gym fitness studios to optimise business operationsLinking potential members and fitness studio owners to run trial sessions -
Personal Trainer And Group TrainerCono Fitness Sep 2012 - May 2023Built and launched fitness, strength and health coaching businessEstablished strong relationships with membersCreated loyal member-base, resulting in strong fitness culturePositioned focus on creating positive and supportive health communityPresented to members on evidence-based health techniquesEvaluated individual member circumstances to provide tailored health and fitness coachingChampioned clients to form and work toward health and fitness goalsManaged client records to ensure consistent progression toward goalsSupported clients to translate refreshed attitudes into other areas of lifeOrchestrated large-scale community events for charityEngaged with local council to secure appropriate permits for eventsLiaised with local authorities to ensure compliance with regulations
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Account Manager And Client Service SpecialistLocalagentfinder Feb 2017 - Jan 2019St Kilda, Vic, AuWest Australian Account ManagerExceeded conversion rate performance indicatorsPositioned focus on customer-centric service delivery to outperform expectationsWarm-called customers to understand unique needsDeveloped strong new client relationships based on trustProvided high-level customer supportMediated staff conflicts to resolutionOnboarded, trained and mentored new recruitsProvided one-to-one coaching to staff to build on skillsetsPartnered with customers to close service gapsReported to National Partnerships Manager and COO -
Team Leader And Channel ManagerReach Services Jan 2015 - Jan 2017
Raa Newcombe Education Details
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Premier Global - LondonAdvanced Diploma In Personal Training -
Swinburne University Of TechnologyDisability Services -
Lake GinninderraYear 12 Certificate
Frequently Asked Questions about Raa Newcombe
What company does Raa Newcombe work for?
Raa Newcombe works for Expandus
What is Raa Newcombe's role at the current company?
Raa Newcombe's current role is CEO at Expandus.
What schools did Raa Newcombe attend?
Raa Newcombe attended Premier Global - London, Swinburne University Of Technology, Lake Ginninderra.
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