Having 8 years of experience in the field of Customer Service and Operational excellence for the Engineering and Product Based Domains, I have held strategic positions in my past assignments where I have directly managed 50+ associate for various workstreams , I have been recognized as a keen troubleshooter around sales, product, employee engagement and customer service, I have handled complex projects under close timelines and delivered value added services to my clients, stakeholders, and customers , I am technically savvy and holds hands on experience in process based, application based and tool based software’s.