In addition to my position as Sales Director, SH Holding Management has assigned me to manage the Operations function of our Istanbul-based Tourism Services Agency to establish the Operations Function to serve the sales requirements. Considering my experience with the Turkish work environment combined with my skills in Business Development functions, I worked on integrating and utilizing my capabilities with my colleagues and team to: • Implement the strategy of transforming business from tours to transportation services.• Prepare action plans with the Istanbul team and Central Management Departments.• Quality Control manuals preparation.• Set workflow, Procedures, KPIs, and Work Instructions.• Train & Support Teams.• Optimize the performance by integrating activities with Istanbul & Central Management teams. • Problem Analyzing & Solving to Develop Practical Solutions.• Review the local & regional agreements to reflect their obligations on the related workflow.• Prepare a "User Guide" for each platform.• Utilize Fleet Management Systems with Government Platforms to develop Telematics Performance Control Solutions.

Responsible for all of the sales sectors of the holding company. Manage the sales activities and sales managers, developing the strategies and setting the business and action plans.* Developing the sales strategies and ensure that they are followed.* Organize the sales force.* Set long-term sales goals.* Maintain sales pipelines to secure the group incomes.* Stay updated on the latest research data and market trends.* Meet with clients and management to create a sales campaign.* Manage and train the Sales Managers.* Coordinate with the other departments locally/regionally to harmonize the sales processes.* Work with marketing and logistics to achieve results.* Study incoming sales data to make adjustments as needed.* Periodic Sales Results Reports.

• Developing new Strategic Business Units.• Managing the Commercial Activities of HORECA Sector.• Managing the Commercial Activities of the company tourism & medical activities in Turkey.• Running the Business Communication locally & regionally.• Developing the Marketing Strategies and Plans.• Franchise Development with the Quality Manuals.• Systems & Procedures Development.• Train the Operational Staff and Employees.

• Developing the International Real Estate Marketing business from scratch.• Creating the Sales Force with Training.• Developing with Board Special Deals for the VIP Investors.• Planning special deals, packages and offers for the regular investors.• Running the Business Communication locally & regionally.• Negotiating the Marketing Agency Agreements with Project Developers in Turkey.• Assigning Sales Agents in the MENA Region.• Train the Customers Services Teams in both sides (Kuwait – Istanbul).• Shifting the Central Management of the International Real Estate Marketing business activities from Kuwait to Istanbul (Interlinks Investment & Business Development).• Controlling the communication of the After-Sale Services.

• Developing special Business Developments Services targeting Local/ Regional SME’s and new projects.• Developing the business ideas to be presented as Potential Business Opportunities for investors.• Developing Marketing Strategies, Concepts and launching new products.• Managing the Sales force in both B2B and Retail Sectors.• Organizing with the Sales Teams the marketing campaigns and promotions in HORECA & Retail Sector.• Coordinating Operations and Purchasing Planning and Processes.• Developing the Business Relationship with the existing and new suppliers.

* Developing Business Strategies.* Developing Business Brands & Strategic Business Units.* Managing the Commercial & Business Activities of the Real Estate Sector in the Company.* Managing Real Estate Network that includes Project Developer and Sales Agents, in order to provide best services and products to the Investors & Customers.

• Establishing the company with the Board of Owners from scratch. • Developing the Main Business Functions with the required Quality Manuals, Systems, and Procedures with the KPI’s of Ossos and its SBU’s.• Developing the Business Plan based on the agreed Marketing Strategy.• Organizing Sales, Marketing and PR Events like Exhibitions, Sponsorship and Promotion with the required marketing materials.• Developing Home Delivery Services.• Allocate new suppliers from Exhibitions to get for new products and to be connected to the latest updates in the market.

• Establishing the Public Relations Dep.t with its related divisions from scratch.• Developing Business & Communication plan with the Clients & End Users.• Developing the relationship with suppliers to support our marketing activities. • Developing Crisis Management concept to handle the expected/unexpected issues.• Implementing the Loyalty Program in the company for B2B clients.• Open new showrooms and display halls, and Renovate the decoration of the existing one.• Market Research and Market Intelligence.• Managing the Marketing Support for all the Group Members (7 Companies).• Participating in launching the regional branch of the group outside Kuwait.• Certified ISO 9001 Internal Auditor.

• Supervising the operations of Receiving – Processing – Delivering the orders.• Coordinating the Promotions Plans with the clients.• Managing the Production Teams and coordinating the shifts.• Coordinating with the suppliers for importing the wrapping raw materials.• Supporting the Top Management in the Setup Stage of opening Al Majdali Supermarket in Sulaibiya Area.• Coordinating the Artwork process of producing Kuwait Touristic Map.• Coordinating and executing a special study to evaluate the Social Level of the Residential Areas in Kuwait.• Preparing and Supervising the Door-to-Door Delivery Programs.