Raafat Almukhtar Email & Phone Number

Houston, Texas Area

• Conduct product training, software installations and analyses workshops.• Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of software.• Collaborate with the sales teams to understand customer requirements, promote the sale of company products, and to provide sales support.• Confer with customers and engineers to assess software needs and to determine system requirements.• Prepare and deliver technical presentations that explain products or services to current and prospective customers.

Houston, Texas Area

Designed and customized standardized industrial power systems in accordance with customer specifications, and applicable codes and standards. Worked on UPS, Rectifiers and Battery Chargers, PWM Inverters and Static Switches, AC and DC Distribution Panels and Switchboards, and Dropping Diodes Panel. Coordinated with vendors, OEMs, and clients to plan and lead Factory Acceptance Test (FAT) with end users. • Created design tools, calculating component sizes by utilizing equipment data from main server, reducing time on project design cycle. • Led project kick-off meetings with sales and manufacturing, offering solutions that contributed to meeting project’s requirements with maximum profitability, often 10 – 15% increase.• Developed comprehensive design package, including BOM, SLD, GA, Schematic Diagram, and other details needed for customer to plan-equipment installation and design approval.• Supported sales and application engineers with complex projects, reviewing customer requirements and providing tailored solutions for customer needs, gaining competitive edge over other offerings.• Collaborated with R&D in finding / designing UL complaint version for IEC components, progressing toward UL self-labeling.

Baghdad, Iraq

Performed various electrical engineering services on plastic machines, developed skills, and gained experience in manufacturing environment.• Executed preventive maintenance for control boards of 30 plastic extruders, cutting machines, and recycling machines, reducing chances of unexpected failures. • Negotiated spare parts prices with new suppliers, leading to maintenance cost savings.• Enhanced raw materials compatibility of plastic extruders, smoothing temperature increase across the screw barrel, adding more thermostats and blowers.

Dubai, United Arab Emirates

Prepared complete takeoffs, composed bids and estimates for projects, sent out RFQs, and reviewed subcontractor bids for technical and financial compliance. Attended FAT at vendor facility and prepared shop drawings for project execution. Projects included Palm Jebel Ali, Frond Right – Infrastructure, and Neima Residential Complex – Infrastructure.• Encouraged consultant firm’s approval of new vendors outside approved list, delivering product more efficiently and increasing profitability.• Formulated comparison statements for competing offers to project management, simplifying selection of best offer.

Dubai, United Arab Emirates

Led service department to carry out testing and commissioning, installation, preventive maintenance, and modifications for company’s supplied products, i.e. MCC, DB, and VFD. Prepared quotations for spare parts and services inquiries, and followed up with customer for both technical and commercial concerns.• Carried out IR thermography study and report preparation for electrical joints, bus risers, and electrical panels for residential and commercial buildings, generating extra departmental revenue.• Supported Finance Department, communicating with customers and fulfilling requirements with documentation and proof of job completion, securing payments for past-due invoices.