Raafat Saeed Email & Phone Number

Dearborn, MI, US

Southfield, Michigan, US

Operational Engineer and Administrator for corporate IBM OS400 systems, managing the day-to-day requirements, owning the governance and SOX audit requirements of the systems, and working closely with colleagues to deliver exceptional support on any issues.Role SummaryServer monitoring – Orion / Nagios & SCOM.Manage AS400 ProjectsManagement of installed.

Dallas, TX, US

• Managed critical control areas supporting the Service Asset & Configuration Management practice and the ServiceNow platform.
• Created and monitored CMDB health reports, dashboards, and other essential reports to support auditing and compliance of CMDB management.
• Utilized Performance Analytics to generate insightful dashboards demonstrating the value of the data stored in the CMDB.
• Oversaw the design, coding, and testing of CMDB-related reports, ensuring accurate collection and reporting of CMDB metrics as required.
• Established relationships with other IT Infrastructure (ITIL) process owners, relevant tool owners, and stakeholders.
• Adhered to CM policies and procedures, performing various operational activities, including maintaining configuration item (CI) metadata and relationships using the CMDB Health Dashboard. Also responsible for.

Detroit, MI, US

• Managed the troubleshooting and diagnostics of hardware and connectivity, commissioned and decommissioned hardware, and performed rack and stack operations for servers and IT hardware in the corporate data center.
• Oversaw server implementation, support, and decommissioning within the secure raised-floor environment.
• Installed support hardware for all devices into cabinets on a raised floor.
• Oversee vendor management and support third-party vendor activities.
• Adhered to change control processes while executing cabling and maintaining cable organization according to client standards.
• Managed data center space utilization, ensuring proper allocation and capacity planning.

Detroit, Michigan, US

• Assumed responsibility for diagnosing and troubleshooting hardware and connectivity issues and overseeing the installation and removal of server and IT hardware within the company's data center.
• Provided supervision for implementing, supporting, and decommissioning servers in a secure raised-floor environment.
• Installed essential hardware components for all devices within cabinets on a raised floor.
• Managed vendor relationships and offered support for third-party vendor activities.
• Ensured compliance with change control processes while executing cabling tasks and maintaining cable organization in alignment with client standards.
• Developed and maintained comprehensive documentation for the data center, encompassing rack elevations and meticulous records of cable management.

New York, NY, US

• Manage vendor replacement of faulty equipment, and maintain inventory, activity, and procedure documentation on the NOC SharePoint site.
• Writing scripts to automate standard processes within the data center environment.
• Install fiber and copper cross-connects for routers, switches, network, and SAN connections to servers and storage.
• Set up DNS, DHCP and GPO, and other domain services.
• Set up DHCP scopes, TCP/IP (IP address reservations, etc.)
• Troubleshoot facility and rack-level events within internal SLA.

New York, NY, US

• Ensure that department goals of customer service, productivity, efficiency, and quality are being met and properly balanced
• Delegate tasks and set project deadlines
• Oversee day-to-day teams' operation and performance
• Create a health and motivating work environment and atmosphere
• Motivate team members
• Discover training needs and provide coaching

• Led and managed various IS/IT work projects, including equipment proposals, asset management, IT security, resource management, software maintenance, upgrades, capital IT projects, exceptional event support, and.
• Collaborated with Patchi business divisions to propose strategies and ensure that IS/IT aligns with current and future Patchi requirements.
• Managed IT asset management and implemented DevOps practices.
• Provided status updates on key performance indicators (KPIs) to business customers and Information Systems staff.
• Oversaw day-to-day IT operations for 30 stores, implementing a robust progressive program for all locations with redundant backup and a comprehensive IT disaster recovery plan.
• Successfully rebuilt the fault-tolerant data center from scratch within three months after the previous center was destroyed, utilizing the latest technology. Implemented a communication plan to keep stakeholders.

• Led a global IT team of 25 technical specialists, driving improvements in hardware and software platforms and reducing response time for end users.
• Led and managed various IS/IT work projects related to equipment proposals, asset management, IT security, resource management, software maintenance, upgrades, capital IT projects, exceptional event support, and.
• Managed AS400 user profiles, security, output queues, remote printing, job queues, and other related aspects.
• Conducted thorough data security analysis and monitoring, recommending and implementing corrective actions as necessary.
• Provided expert AS400 technical expertise and training to peers and users as required.
• Acted as the IT project manager for new store projects and successfully managed the annual IT department budget.

Master'S Degree, Business Administration, Management And Operations

Bachelor'S Degree, Management Information Systems And Services

Associate, Cyber Security

Education record

As400 Administration

Mcse, A+

Unix Solaris Administration And Advanced Administration