Raaga Kakarla

Raaga Kakarla Email and Phone Number

National Customer Service Manager @ CouriersPlease
Melbourne, VIC, AU
Raaga Kakarla's Location
Melbourne, Victoria, Australia, Australia
About Raaga Kakarla

As a Customer Experience Manager at CouriersPlease, I aim to develop and implement organizational strategies to enhance the overall customer experience. I lead a team of 120 and collaborate with cross-functional teams to ensure optimization and delivering exceptional customer experience across all touch points, ultimately resulting in a seamless and positive experience.I am an MBA graduate and a certified PRINCE2 practitioner with over 7 years of experience and a diverse skill set that combines analytical, managerial, and consulting skills. I thrive on delivering results-driven solutions and creating customer-centric strategies that optimize all customer touchpoints. Some of my achievements include increasing the customer retention rate by 25%, reducing the customer churn rate by 15%, and securing a large contract with a key account customer. I am passionate about continuous learning and staying up-to-date with the latest customer experience industry trends and technologies.

Raaga Kakarla's Current Company Details
CouriersPlease

Couriersplease

View
National Customer Service Manager
Melbourne, VIC, AU
Website:
couriersplease.com.au
Employees:
298
Raaga Kakarla Work Experience Details
  • Couriersplease
    National Customer Service Manager
    Couriersplease
    Melbourne, Vic, Au
    View
  • Couriersplease
    Customer Experience Manager
    Couriersplease Apr 2023 - Present
    Melbourne, Victoria, Australia
    Aim to develop and implement organizational strategies to enhance the overall customer experience. Lead a team of 120 and collaborate with cross-functional teams to ensure optimization and delivering exceptional customer experience across all touch points, ultimately resulting in a seamless and positive experience.
    View
  • Couriersplease
    Customer Success Manager-Key Accounts
    Couriersplease Nov 2021 - Apr 2023
    Melbourne, Victoria, Australia
    Worked closely with key account customers to ensure they received the best possible experience with the services provided. Led a team of 40 agents, ensuring the delivery of excellent customer service and building strong relationships with clients. The position required exceptional communication, leadership, and problem-solving skills, as well as a deep understanding of customer needs and industry trends.
    View
  • Nab
    Business Advisor
    Nab Jul 2021 - Oct 2021
    Melbourne, Victoria, Australia
    Worked closely with small and medium-sized enterprises (SMEs) to help them achieve their financial goals. Identified opportunities for cost savings and revenue growth for the clients. Further, developed customized solutions for each client, taking into account their unique business needs and financial circumstances.
    View
  • Wpp
    Next Gen Leader
    Wpp May 2021 - Sep 2021
    Melbourne, Victoria, Australia
    As a Next Gen Leader at WPP, I am passionate about driving innovation and leading change in the advertising and marketing industry. With a strong focus on collaboration and creativity, I have a proven track record of delivering results and developing high-performing teams.
    View
  • Spark Deakin
    Project Intern
    Spark Deakin Nov 2020 - Jul 2021
    Melbourne, Victoria, Australia
    View
  • My Moovers
    Sales And Fleet Coordinator
    My Moovers Aug 2019 - Jul 2021
    Melbourne, Australia
    Worked in a fast-paced environment and contributed to overall productivity by completing tasks before deadline. Identified customers' needs and provided suitable solutions, while also guiding new hires to ensure they worked effectively. Implemented a new communication system that resulted in increased productivity and less confusion across teams. By cross-selling utility connections and promoting additional products, I consistently surpassed daily sales goals by 30%.
    View
  • Spark Deakin
    Student Ambassador
    Spark Deakin Nov 2019 - Dec 2019
    Melbourne, Australia
    Excited to be a Student Ambassador on behalf of Spark Deakin for the Global Entrepreneurship Week
    View
  • Amazon
    Resolution Specialist Lead
    Amazon Sep 2015 - May 2019
    Hyderabad, Telangana, India
    Implemented different strategies to optimize performance, customer experience and ultimately reflect our goal of Customer centricity. Improved call-back efficiency through a customer service screening process that reduced requests by 30% into the department.
    View

Raaga Kakarla Education Details

Frequently Asked Questions about Raaga Kakarla

What company does Raaga Kakarla work for?

Raaga Kakarla works for Couriersplease

What is Raaga Kakarla's role at the current company?

Raaga Kakarla's current role is National Customer Service Manager.

What schools did Raaga Kakarla attend?

Raaga Kakarla attended Deakin University, Osmania University.

Who are Raaga Kakarla's colleagues?

Raaga Kakarla's colleagues are Simon Moseamedi, Kim Murray, Anuruddha Pitigala, K.nanda Kumar Nanda, Gary Sood, Humairah Taiyub, Sajit Sam.

Not the Raaga Kakarla you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.