Lovine Raaj Kalaivanan Email & Phone Number

Kuala Lumpur, Malaysia

• Provide 24x7 monitoring and first-level service recovery for Astro DTH, IPTV, Broadband, OTT, Digital and IT Services.• Ensure feed acquisition and distribution per Astro Broadcast Standards.• Manage incident response for all service platforms based on SLAs.• Address customer complaints from CCC and social media through incident ticketing.• Maintain operational checklists, technical diagrams, audits, and SOPs.• Coordinate with internal and external technical support for issue resolution.• Deliver solutions and interim workarounds within agreed turnaround times.• Proactively monitor services to ensure optimal customer experience.• Handle notification activities to minimize customer impact.• Support new projects and product deliveries.• Communicate incidents to stakeholders according to severity levels.• Assist with system enhancements and BCP readiness.• Generate technical reports and update BCP documentation.• Support CDN network services and Digital/IT infrastructure operations.

Penang, Malaysia

• Designing and implementing electrical systems for industrial, commercial and residential premises. This includes designing the layout of electrical wiring and equipment, selecting the appropriate materials and ensuring that the system meets all safety and regulatory requirements.• Overseeing the installation and maintenance of electrical systems. This includes working with electricians to ensure that the system is installed correctly and that all equipment is properly maintained.• Troubleshooting and repairing electrical problems. This includes identifying the cause of electrical problems and developing solutions to fix them.• Advising clients on electrical matters. This includes providing recommendations on energy efficiency, safety and compliance with regulations.

Penang, Malaysia

• Responsible for designing, implementing and optimizing manufacturing processes and systems.• Collaborates with cross-functional teams to improve production efficiency, quality and cost-effectiveness. • Develops and maintains work instructions, process documentation and training materials for production personnel. • Proficient in PCB design software such as Cadence Allegro, Altium Designer and Autodesk Eagle, with experience in designing and manufacturing PCB boards for complex electronic systems. • Collaborate with engineering team to identify opportunities for process enhancement and efficiency improvement. Implement changes that result in tangible improvements, such as achieving a 15% reduction in production cycle time through optimized workflow and increasing equipment uptime by 10% through proactive maintenance strategies.

Georgetown, Penang, Malaysia

• Effectively executing administrative tasks, including operational and reconciliation reports in a timely and accurate manner. • Providing customers with advisory, product ownership experience and good after sales support. • Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools, policies and processes. • Collecting and accurately recording customer information. • Taking orders, as well as billing and payment processing. • Administer all customer orders, provide appropriate consultation to customer for various product and services and place order accordingly.

Penang, Malaysia

• Keep Collaborated with test engineers in designing and developing test solutions for manufacturing processes. • Gained proficiency in industry-standard testing software, including LabVIEW, Keysight (formerly Agilent) VEE. • Conducted data analysis to identify trends and troubleshoot issues, contributing to improved product quality. • Participated in test equipment maintenance and calibration activities. • Collaborated with the quality assurance team to identify and address product quality issues which have led to a 12% reduction in product defects through improved testing processes and enhanced product reliability and customer satisfaction. • Assist in the development and implementation of automated testing solutions which led to a 25% reduction in manual testing efforts, increasing overall test accuracy and accelerated testing cycles by 30% through automated test scripts. • Ensure strict adherence to safety regulations and guidelines within the testing environment, resulting in an accident-free workplace.

Bachelor Of Electrical Power Engineering, Electrical Power Engineering

Activities and Societies: Football, UNICS and Psychology Activities A dedicated and dynamic graduate with a Bachelor of Electrical Power.

Diploma In Electrical Engineering, Electrical And Electronics Engineering, 3.41

Activities and Societies: Football, UNICS and Mechanical Engineering Club A dedicated and results-oriented individual who pursued.