Rajiv Arora Email & Phone Number

Seasoned Management Executive with 19+ years of experience in Customer Advocacy, Delivery operations and Project Management; has worked with majors like Bajaj Auto, NTT Data and Oracle. A people-oriented leader with rich experience in setting up, mentoring and managing high performing teams in highly matrixed global environments. Conceptualized and created policies, processes, systems and KPIs for customer success assurance team of Oracle Cloud Products. Currently leading a team of experienced customer success managers to remove critical business blockers and improve value adoption. Conceptualized and executed improvement initiatives balancing business and customer outcomes. Certified Support Manager, experienced in Customer Management, Escalation Management, Requirement Analysis, Effort Estimation, Project Management with Planning and monitoring various types of projects (Fixed price, Time & Material etc.). Created and managed projects for Oracle Upgrades, Implementations, Extensions and Customizations. Specialized in Oracle E-Business Suite's Procurement, Logistics, Order management, Manufacturing. Possess Good understanding of Accounts Payable, Accounts Receivables, General Ledger & Cash Management.Specialties: Client Management, Support Delivery Operations, Consulting (Oracle Applications),Solution Architect, Mentoring and Coaching

Listed skills include Solution Architecture, Management, Customer Service, Oracle E Business Suite, and 17 others.