As an IT Support Officer at Greenlight MSP, I provide efficient and effective technical assistance to clients, ensuring minimal disruption to their operations. I leverage my in-depth knowledge of system deployment, hardware and software installation and upgrades, Active Directory, OneDrive, SharePoint, and MS Office, to optimize system performance, streamline processes, and enhance user productivity.I have a strong passion for problem-solving and learning the latest advancements in technology. I have a Master's degree in Information Technology from CQUniversity and a Bachelor's degree in Electronics and Communication Engineering from Kathmandu Engineering College. I have also gained valuable experience as a Customer Service Representative at Coles Supermarkets and an IT Helpdesk at Himark Computers. I am motivated to grow and contribute to the success of the organization, working independently as well as collaboratively with my team.