1. Itms 2. Customer Service Representative 3. Floor Coordinator 4. Team Leader (Broadband, Evdo, Sma
Inbound & Outbound Agent. Call Center Support Agent. Senior Technical Support Agent in DSL Broadband Pakistan. Complaint Resolving Agent DSL Working as a Reporting Member in Research & Development Department of Broadband. Coordinator Pakistan Package. DSL subscribe on the modem like SHIRO, HUAWEI, MT-880, MT-800, MT-882, HG-510, ZYXEL, ZTE-831 series, ZXDSL -831 series & PROLINK. Troubleshooting day to day real life Networking Issues. Information Technology services & support related to TCP/IP Settings, Modem Configurations & Networking. Follow up on keeping up to date Records of Existing Clients &Customers. Any other matter assigned by Management. Outbound activities for confirmation of the providence of proper committed Services. Working as Reporting Member so as to compile Monthly AGENT PERFORMANCE of Every Calling Agent on Daily Basis, AGENT UTILIZATION report on daily basis Daily Hour Wise BROADBAND, SMART–TV, EVDO & PHONE & NET Analysis Reports, Weekly DASHBOARD Report, Weekly Broadband Repeated Faults & many other Reports given by the Management.