Rabab Nalwala Email & Phone Number

Mumbai, Maharashtra, India

 Guiding and overseeing a dedicated team in customer service training and data management as a Team Leader Helping team in resolving queries of MFD. Reconciling data of clients every week. Providing detail training of product to clients. Heading the onboarding of clients on system. Documenting release notes regarding changes in product. Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations. Coached new team members on service techniques and products features. Provide feedback to the development team based on clients' feedback, which helps in improving the products and services offered by the company. Handle complex customer queries and complaints, providing accurate and timely solutions to clients' problems. Develop and implement customer service strategies that align with the company's goals and objectives. Stay up-to-date with industry trends and best practices in customer service.

Mumbai Metropolitan Region

 Handling MFD (Mutual Fund Distributor) and guiding them as and when required. Conducting webinar for product explanation countrywide Following up with Registrar Transfer Agencies on behalf of MFD. Analyzing the needs of MFD for new development. Monthly reconciling the data of MFD. Providing cost analysis of the product. Resolving queries of MFD in a given TAT with an RCA. Resolved customer service issues using company processes and policies and provided updates to customers. Coached new team members on service techniques and provided scoring through quality assurance program. Escalated issues to proper supervisors when standard processes were not effective. Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions.

Master Of Business Administration - Mba, Finance, General, O (Outstanding)

Master of Business Administration (MBA) in Finance | [NL Dalmia Institue] [2019-2022] Equipped with an advanced understanding of financial.

Bachelor'S Degree, Bachelor In Management Studies, A