Rabab Boyd Email & Phone Number

Loveland, Colorado, United States

Provide support to customers and branches with customer account reconciliations and related inquiries. Communicate with customers and provide account review and analysis of invoices, payments, adjustments, and applications when needed. Answer inquiries about payments, adjustments, and refund status via phone, email, and chat. Support branches by sharing process knowledge and job aids. Collaborate and partner with other team members on running monthly statements, sharing customer insight, and recommending necessary changes to improve customer experience. Assist with feature and new code implementation, testing, and validation. Work closely with team members to achieve company objectives to meet customer and admin needs. Created and presented training curriculum to new hires, other departments, and division employees.

Denver, Colorado, United States

Supported branches by sharing process knowledge and job aids. Collected daily data reports and provided guidance on how to resolve potential issues to branch admin. Provided support to customers and branches with customer account reconciliations and related inquiries. Communicated with customers and provided account review and analysis of invoices, payments, adjustments, and applications when needed. Answered inquiries about payments, adjustments, and refund status via phone, email, and chat.

Baltimore, Maryland, United States

Worked closely alongside the course instructor to implement and manage tutorial sessions. Supported the instructor’s needs in lesson planning, interactive discussions, and group activities. Monitored student progress and reached out to provide extra assistance as needed. Communicated with parents on coursework and student progress. Answered parental questions and concerns as needed.

Columbia, Maryland, United States

Collaborated with center leadership to achieve organizational objectives regarding enrollment, accreditation, and engagement. Recommended improvement initiatives to ensure these goals are met. Communicated with families, teachers, licensing authorities, community contacts, and corporate partners. Facilitated the implementation of the center’s curriculum to ensure each child’s needs are met and foster a safe and positive learning environment.

Loveland, Colorado, United States

Integral point of contact for customers providing administrative and technical support. Trained clients in system usage and provided solutions for account problems. Designed email campaigns to boost marketing capabilities. Responded to email channel inquiries and performed upselling and cross-selling techniques. Utilized actionable data insights from marketing strategies to make recommendations on improvements, trend analysis, and driving profit.

Fort Collins, Colorado, United States

Evaluated metrics, analyzed quality assurance data, and coached junior team members to ensure company objectives were met. Performed peer auditing on agents’ trackers to verify accuracy and consistency. Supported agents with escalated calls to ensure full client satisfaction. Assisted clients with applications, products, services, and questions. Facilitated the development of a top-performing team by working side-by-side with agents to better educate them in best practices.

Master'S Degree, Arabic Language And Literature, 3.97

Bachelor'S Degree, Arabic Language And Literature, 4.0

Bachelor'S Degree, English Language And Literature/Letters, 3.78