Rebecca Bach Email & Phone Number

Chicago, Illinois, United States

Working underneath the Acquisitions/Due Diligence Manager, and Director of Portfolio Management I assist with compliance work including permitting, financial reporting, violation management, unclaimed property reporting, lender repair reporting, and rent increase notices. As part of my role I draft leases, letters of authorization, customer responses, and various administrative and legal documents as needed.

As the customer service manager at The Lesson Builder, LLC I managed the customer service queue and ensured that customers were responded to promptly. Under my management the average response time for customer service inquiries was six hours. I created customer response templates for common questions, and handled chargeback disputes, and monitored websites for any service outages or payment platform issues.

As a social media specialist I used twitter and Facebook to help raise awareness of Spork! and foster community by showcasing articles and research as well as promoting in original content created for Spork!

Working under the Service Manager and Branch Manager I supervised the teller area, performed routine audits of negotiable instruments, cash, and teller drawers, and ensured customer and commercial transactions were completed with accuracy and mandatory compliance requirements were met.

Chicago, Il

Responsible for department leadership in manager's absence, daily balancing and problem solving, customer service, employee education and mentorship while processing daily transactions, monitoring cash flow and monitoring suspicious activity.

Chicago, Il

As the teller supervisor I ensured smooth operations of the teller area including hiring and training staff, routine auditing, and ATM servicing. In addition I acted as the liaison to the University of Chicago's Bursar's Office with whom Maroon Financial had a contract. During my tenure as the teller supervisor we transitioned bursar software which I created training for in addition to helping implement.

Responsible for handling and digitally databasing financial documents and filing vehicle titles for active vehicle loans as well as daily teller functions

Bachelor Of Fine Arts (B.F.A.), Sound Art/ Drawing And Graphic Narratives

Paralegal Certificate, Legal Assistant/Paralegal, 4.0

Activities and Societies: Phi Theta Kappa Honors Society