Rhonda Bailey Email and Phone Number

CLINICAL APPLICATION SUPPORT PROFESSIONAL (contract & FTE) with experience in human resource management, project coordination, auditing and operations. Versed in clinical and behavioral health workflow, software training initiatives, process methodology, standard operating procedures. Experience within the SDLC includes configuration, order set build, end user provisioning and security, software testing, end user training, backloading and chart abstraction, go-live support, and command center support (levels 2 & 3 helpdesk, trouble tickets, troubleshooting, and incident reporting).SOFTWARE, EDUCATION, CERTIFICATIONS AND SIGNIFICANT TRAINING:•ACTIVE DIRECTORY - Users and computers• ALLSCRIPTS v5.5 – v.16.3 – certified inpatient & ambulatory analyst, backloading & classroom/end user training• CENTRICITY PERINATAL - end user training and support• CERNER POWERCHART –provider training, end user and command center support• DRAGON DICTATION - training and support• ECHO CLINICIANS DESKTOP – end user training• EPICCARE2014 - 2017 AMBULATORY / CADENCE / CLIN DOC / CPOE – end user training and support•EPIC INPATIENT LONG TERM CARE SUPPORT• HP ALM (QUALITY CENTER)• HRIS SOLUTIONS• McKESSON PARAGON (PowerBuilder, WSP 12.x, Clinician Hub 13.0 ) – manual & regression testing, test cases & test scripts• MEDITECH CLIENT SERVER POM – Provider training• MS SHAREPOINT• MS VISUAL STUDIO – TEAM FOUNDATION SERVER• SALESFORCE, REMEDY, JIRA and SERVICE NOW CRM• SOARIAN CLINICALS / MAK – backloading, classroom and 1:1 provider and end user training, command center support• SOARIAN FINANCIALS - end user training and support•T-SYSTEMS - Emergency Department EHR• WEBEX• MONROE COLLEGE, BRONX, NY – Information Systems College Coursework