Key Responsibilities• Designed and delivered practical workshops for the Global Leaders Programme about Strategic Thinking, Management Consultancy and Global Management topics. • Increased class motivation by conducting engaging and interactive business lectures both online and in classrooms. • Met with students to understand educational desires, identify current issues and provide advice on academic, career and vocational plans. • Inspired students for learning and continuous… Show more Key Responsibilities• Designed and delivered practical workshops for the Global Leaders Programme about Strategic Thinking, Management Consultancy and Global Management topics. • Increased class motivation by conducting engaging and interactive business lectures both online and in classrooms. • Met with students to understand educational desires, identify current issues and provide advice on academic, career and vocational plans. • Inspired students for learning and continuous professional development. • Helped students understand topics by initiating and moderating classroom discussions. • Mentored and coached students on how to apply academic theories, core principles and frameworks to real-world challenges. • Delivered high-quality instruction to more than 300 students every semester. • Designed an industry-based grading system to provide non-academic feedback on work. • Advised on digital transformation to develop a fast and quality solution facing the Covid-19 pandemic, beating the competition in adapting to changes. Show less

Working with a variety of stakeholders in designing and delivering customer transformation for clients in the Public Sector across all service areas.Key Responsibilities• Proactively identifying opportunities for growth and renewal, actively making processes as smooth as possible. • Delivering design-thinking workshops with a range of stakeholders to gather requirements and map out dependencies for transformation. • Collaborating with clients, suppliers, IT teams… Show more Working with a variety of stakeholders in designing and delivering customer transformation for clients in the Public Sector across all service areas.Key Responsibilities• Proactively identifying opportunities for growth and renewal, actively making processes as smooth as possible. • Delivering design-thinking workshops with a range of stakeholders to gather requirements and map out dependencies for transformation. • Collaborating with clients, suppliers, IT teams, front-office, and back-office operatives to implement new systems and procedures. • Analyzing data to devise and implement efficient, cost-saving solutions to rectify weaknesses. • Developing business initiatives in line with the corporate strategy for improved customer experience across service areas. • Assessing business performance to implement strategies promoting growth and best practice procedures. • Evaluating and designing target operating models and delivering robotics process automation (RPA). • Implementing new systems (eg. AMS, CMS, CRM) and technologies to streamline processes and improve communication. • Developing and presenting reports to clients and line management about performance, challenges, and opportunities.Key skills • Process Mapping• Developing Business Cases• Customer Journey Mapping• Digital Transformation• Robotics Process Automation (RPA)• Target Operating Model (TOM) design• Project and Programme Management• Channel development Show less

• Assessed clients requirements using design thinking methods for innovation. • Performed root-cause analysis to provide recommendations for process improvement. • Presented findings, projections and recommendations for business improvements, suggesting amendments to achieve strategic objectives. • Designed and conducted research to identify the root causes and key business challenges. • Gathered, Processed and Analysed data to overcome complex business challenges. • Applied… Show more • Assessed clients requirements using design thinking methods for innovation. • Performed root-cause analysis to provide recommendations for process improvement. • Presented findings, projections and recommendations for business improvements, suggesting amendments to achieve strategic objectives. • Designed and conducted research to identify the root causes and key business challenges. • Gathered, Processed and Analysed data to overcome complex business challenges. • Applied strategic frameworks to business challenges to develop, present and deliver business initiatives. • Mapped, created, controlled and improved end-to-end business processes using principles of process excellence. • Developed, implemented and managed strategic initiatives up to £3m. • Served as the primary liaison for clients, political stakeholders, providers and public policy associations and partners. • Managed, retained and developed a portfolio of public and private sector clients. • Delivered high quality consulting and administration service in strategic management to a diverse clientele. • Maintained accurate, up-to-date records on a computer database. • Collaborated with clients to overcome identified challenges. • Maintainedexceptional client relations, using outstanding communication and organisation skills with developed product knowledge for continued customer loyalty. • Facilitated and managed business plan development based on market and industry research. • Used multiple resources and tools for evaluating and presenting solutions. • Overhauled and revitalised innovation performance of clients through careful data analytics, solution development and implementation planning. Key Achievements • Successfully negotiated 50% discount on third party services.• Actively developed university strategic plans for a complex innovation ecosystem. • Evaluated operational model in line with corporate strategy for £350m turnover business. Show less

As the Co-Founder and Director at Katana Applications, my responsibilities included, but not limited to: • Designing and implementing business operations, strategies, plans and procedures• Setting comprehensive goals for performance and growth• Coordinating project portfolios, creating long-term programs• Establishing policies that promote company culture and vision• Overseeing daily operations of the company and the work of executives - Marketing, Sales, Finance… Show more As the Co-Founder and Director at Katana Applications, my responsibilities included, but not limited to: • Designing and implementing business operations, strategies, plans and procedures• Setting comprehensive goals for performance and growth• Coordinating project portfolios, creating long-term programs• Establishing policies that promote company culture and vision• Overseeing daily operations of the company and the work of executives - Marketing, Sales, Finance, etc.• Building and leading the operating (development-, marketing-, customer service- and managing) team to encourage maximum performance and dedication• Evaluating performance by analyzing and interpreting data and metrics• Writing and submitting reports to the CEO in all matters of importance• Assisting CEO in fundraising ventures• Participating in expansion activities (investments, acquisitions, corporate alliances etc.)• Managing relationships with partners/vendors Show less

Under my leadership, we developed a range of B2B services for Small and Medium-sized Enterprises. In avarage, we incresead their profits by 8.5%.Key responsibilities:• Assessing project plans and authorizing all development projects in the scope of ensuring that the company correctly understand and anticipate market demand, planning and developing products to meet consumer needs and remain competitive in the marketplace• Directing the Research and Development (R&D) program… Show more Under my leadership, we developed a range of B2B services for Small and Medium-sized Enterprises. In avarage, we incresead their profits by 8.5%.Key responsibilities:• Assessing project plans and authorizing all development projects in the scope of ensuring that the company correctly understand and anticipate market demand, planning and developing products to meet consumer needs and remain competitive in the marketplace• Directing the Research and Development (R&D) program, from new product proposal to commercialization.• In accordance with company objectives, develop and monitor research plans and budgets for R&D projects, ensuring projects are completed on time and within cost objectives.• Driving accountability, consistency, quality, and process standardization across all phases of research and development.• Being involved in planning how to modify company infrastructure to enable development of new services, including recruiting and managing human resources, acquiring working tools and equipment, providing any and every support to the development team to optimize workflow and efficiency.• Leading and motivating the development team• Monitoring market trends, devising methods of applying new technologies to the company’s development• Streamlining production and analysing efficiency Show less