• Designed, implemented, and managed scalable IT infrastructure, ensuring optimal performance, security, and reliability across the enterprise• Designed, developed, and implemented a website for domain registration and hosting services, integrating secure payment processing, DNS management, and automated provisioning features• Configured and implemented PSA and RMM solutions to streamline IT service management and automate system monitoring• Deployed comprehensive security solutions, including email security, SOC operations, and network monitoring, to safeguard systems against cyber threats and ensure real-time threat detection• Implemented backup and ransomware protection strategies, integrating multi-layered defenses and disaster recovery plans to ensure data integrity and business continuity• Deployed Microsoft Dynamics to streamline sales CRM workflows and manage marketing campaigns, improving customer engagement and driving sales growth.• Managed system security protocols, including firewalls, VPNs, and IDS• Administered day to day activities of on-prem and cloud assets including Azure, Microsoft 365, and Active Directory• Provided Tier 2 support for desktops and Microsoft 365 components including Email, SharePoint, Intune, and Teams• Supported the deployment and hosting of hybrid solutions using Azure and on-site assets• Helped clients consolidate enterprise assets and business needs and migrate to the cloud

• Provided Tier 1 Help Desk support to internal and external clients• Assisted in design, development, and deployment of servers and network infrastructure • Monitored and administered performance indicators for on-prem and cloud assets• Deployed updates and patches for MS Operating systems and other software