Well–organised, results oriented individual with proven ability in mapping client’s requirements, custom designing solutions and troubleshooting complex information systems. Proven track record of serving as an escalation gate to resolve critical issues of the team members.Experienced in implementing IT standards, procedures & processes that results in operational excellence and improved business satisfaction.Insightful experience in technical activities including scoping, planning, risk management, finalisation of technical / functional specifications, resource administration and quality management. A strategic planner with expertise in swiftly ramping up IT infrastructure / application projects / programs on multiple platforms. Demonstrated abilities in leading and guiding project teams to deliver projects to clients within specified schedule and budget. An effective communicator with honed people management, analytical, problem-solving skills.