Rabeya Ikram

Rabeya Ikram Email and Phone Number

Technical and Customer Support Manager @ Konext.co | Master's in Information Technology @ Konext.co
Rabeya Ikram's Location
Lahore District, Punjab, Pakistan, Pakistan
About Rabeya Ikram

As a Technical and Customer Support Manager at Konext.co with a Master's in IT, my role revolves around spearheading a team to deliver outstanding customer support and driving process efficiencies. Our collective efforts have led to a substantial 20% cut in response times and a surge in customer satisfaction, showcasing my commitment to excellence and continuous improvement.Equipped with a solid educational foundation and refined analytical skills, my focus is on mentoring my team of five and fostering an environment conducive to learning and growth. We, as a unified team, are dedicated to streamlining customer interactions through effective use of CRM and agile methodologies, ensuring that our services remain at the forefront of the industry.

Rabeya Ikram's Current Company Details
Konext.co

Konext.Co

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Technical and Customer Support Manager @ Konext.co | Master's in Information Technology
Rabeya Ikram Work Experience Details
  • Konext.Co
    ๐‘ป๐’†๐’„๐’‰๐’๐’Š๐’„๐’‚๐’ ๐’‚๐’๐’… ๐‘ช๐’–๐’”๐’•๐’๐’Ž๐’†๐’“ ๐‘บ๐’–๐’‘๐’‘๐’๐’“๐’• ๐‘ด๐’‚๐’๐’‚๐’ˆ๐’†๐’“
    Konext.Co Oct 2021 - Present
    Lahore, Punjab, Pakistan
    ๐“๐ž๐š๐ฆ ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ ๐š๐ง๐ ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญLed a team of 5 dedicated support agents, orchestrating seamless customer interaction via live chat and ticketing systems. Prioritized mentorship and empowerment, ensuring each team member delivered exceptional service aligned with company standards.๐๐ซ๐จ๐œ๐ž๐ฌ๐ฌ ๐ˆ๐ฆ๐ฉ๐ซ๐จ๐ฏ๐ž๐ฆ๐ž๐ง๐ญImplemented agile methodologies driving a 20% reduction in response time, amplifying overall customer satisfaction. Leveraged data analytics to discern patterns and streamline workflows, guaranteeing swift and effective resolution of customer concerns.๐‚๐ซ๐จ๐ฌ๐ฌ-๐…๐ฎ๐ง๐œ๐ญ๐ข๐จ๐ง๐š๐ฅ ๐‚๐จ๐ฅ๐ฅ๐š๐›๐จ๐ซ๐š๐ญ๐ข๐จ๐งChampioned collaboration across departments, working closely with product development and quality assurance teams to tackle intricate technical challenges and augment product capabilities. Cultivated robust partnerships, resulting in heightened product reliability and functionality.Your commitment to excellence and collaborative spirit were integral to elevating customer experience and fostering innovation within Konext Softwares. Let's connect and explore opportunities for mutual growth! ๐ŸŒŸ
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  • Konext.Co
    ๐‘ป๐’†๐’„๐’‰๐’๐’Š๐’„๐’‚๐’ ๐’‚๐’๐’… ๐‘ช๐’–๐’”๐’•๐’๐’Ž๐’†๐’“ ๐‘บ๐’–๐’‘๐’‘๐’๐’“๐’• ๐‘จ๐’ˆ๐’†๐’๐’•
    Konext.Co Oct 2017 - Jan 2021
    Lahore, Punjab, Pakistan
    ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐€๐ฌ๐ฌ๐ข๐ฌ๐ญ๐š๐ง๐œ๐ž ๐š๐ง๐ ๐ˆ๐ฌ๐ฌ๐ฎ๐ž ๐‘๐ž๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐งOffered swift technical assistance and resolved customer inquiries adeptly via live chat and ticketing systems. Proficiently troubleshooted software issues and guided customers through solutions, ensuring optimal user experience.๐ƒ๐จ๐œ๐ฎ๐ฆ๐ž๐ง๐ญ๐š๐ญ๐ข๐จ๐ง ๐š๐ง๐ ๐Š๐ง๐จ๐ฐ๐ฅ๐ž๐๐ ๐ž ๐’๐ก๐š๐ซ๐ข๐ง๐ Maintained meticulous records of customer interactions and solutions provided, contributing to a robust knowledge base. Actively shared insights and best practices with team members, fostering a culture of continuous learning and improvement.๐๐ฎ๐š๐ฅ๐ข๐ญ๐ฒ ๐€๐ฌ๐ฌ๐ฎ๐ซ๐š๐ง๐œ๐ž ๐š๐ง๐ ๐…๐ž๐ž๐๐›๐š๐œ๐คPerformed thorough quality assurance checks on customer interactions to uphold service standards and pinpoint areas for enhancement. Solicited valuable feedback from customers to gauge satisfaction levels and implemented corrective measures as needed.๐‚๐จ๐ง๐ญ๐ข๐ง๐ฎ๐จ๐ฎ๐ฌ ๐‹๐ž๐š๐ซ๐ง๐ข๐ง๐  ๐š๐ง๐ ๐’๐ค๐ข๐ฅ๐ฅ ๐ƒ๐ž๐ฏ๐ž๐ฅ๐จ๐ฉ๐ฆ๐ž๐ง๐ญEngaged in ongoing training and professional development initiatives to remain abreast of software updates and emerging technologies. Proactively pursued new skills and certifications to augment proficiency in customer support operations.Your dedication to providing top-notch customer support and commitment to personal and team development significantly contributed to Konext Softwares' success. Let's connect and explore synergies! ๐ŸŒŸ
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Rabeya Ikram Education Details

Frequently Asked Questions about Rabeya Ikram

What company does Rabeya Ikram work for?

Rabeya Ikram works for Konext.co

What is Rabeya Ikram's role at the current company?

Rabeya Ikram's current role is Technical and Customer Support Manager @ Konext.co | Master's in Information Technology.

What schools did Rabeya Ikram attend?

Rabeya Ikram attended Imperial College Of Business Studies, University Of The Punjab.

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