As Deputy Director HR - Training & Development, CSR, and Employee Engagement, I lead initiatives to drive employee engagement, training, and leadership development, aligning them with organizational goals. I champion CSR programs, fostering community engagement and sustainability, while managing employee surveys to improve workplace culture. I collaborate with department heads on talent development, addressing skill gaps, and partnering with external training providers to ensure high-quality learning opportunities.

Proficient in overseeing Compensation and Benefits compliance, ensuring the successful rollout of the Benefits system, resulting in operational efficiency.Demonstrated a strong commitment to safeguarding confidential employee information and maintaining compliance with privacy standards.Achieved Key Performance Indicators by strategically promoting Gender Diversity through targeted recruitment of female employees.Significantly improved the clarity and relevance of the RUDA/Regulations Manual, and introduced Training Needs Assessment Forms to drive strategic training and development initiatives.Managed the full and final settlement process during employee separations, collaborated seamlessly with the Finance Department, and maintained meticulous records, ensuring accuracy and compliance.

Spearheaded the recruitment of over 500 personnel across 22 subsidiaries and affiliated companies within the SA Group. This encompassed critical roles such as HODs, GMs, and senior-level executives.Identified process gaps within existing Standard Operating Procedures (SOPs), analyzing, amending, or updating them with the necessary changes, always securing approval from the Chairman & CEO of the group.Developed company handbook detailing policies and procedures. Executed innovative organizational design and structural approaches, including customer-centric, functional, geographic, matrix, and program-based models.

•working closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures;•promoting equality and diversity as part of the culture of the organization;•liaising with a wide range of people involved in policy areas such as staff performance and health and safety;•recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates;•developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management;•preparing staff handbooks;•advising on pay and other remuneration issues, including promotion and benefits;•undertaking regular salary reviews;•negotiating with staff and their representatives (for example, trade union officials) on issues relating to pay and conditions;•administering payroll and maintaining employee records;•interpreting and advising on employment law;•dealing with grievances and implementing disciplinary procedures;•developing with line managers HR planning strategies which consider immediate and long-term staff requirements;•planning, and sometimes delivering, training - including inductions for new staff;•analyzing training needs in conjunction with departmental managers.

Assisting studentsunder standing their choices for post secondary educationCareer training direction to for all job seekers

- I have worked with the organization in capacity of CSO and perfectly handled the account opening at branch level, dormant account activation process, cheque book and ATM card delivery. - I have also managed customer queries related to banking products and also maintained different MIS for reporting to head office. - Moreover, I was responsible to achieve deposit targets as assigned by the bank and sale of their loan and credit card facilities

I have remained part of the customer service team and supervised newly inducted team members.I was responsible for administrative tasks of the branch and handled janitorial staff as well.Handled customer queries on the floor. I have managed car sales and after-sales service to clients.