• Worked at ADA (IT&S Division) as SAP HANA and BO developer.• Scripts that were created to sanitize data before it was migrated to the Salesforce cloud environment.• On Salesforce, I've created and managed user profiles, processes, validation rules, and dashboards Using Object-Level and Field-Level security best practices, assign users permissions.• Put into practice fixes for data and system faults to prevent negative consequences on the marketing or sales teams in the future.• Provide new users with their initial salesforce.com training.• Developed customized dashboards for the case team members and service reps to keep track of the cases that were given to them and to disseminate knowledge throughout the organization.• Developed several summary reports, tabular reports, matrix reports, and report folders to help service managers better utilize their sales force. Constructed several reports for various user profiles according to the requirements.• Created how to documents to assist new Users.• Worked with both onshore and offshore team to gather requirements and solution development.• Managed user’s profiles, roles, and permission sets to ensure data security and proper access control.• Coordinated and guiding internal teammates and client teams on project-specific initiatives and tasks.• Managing scope of work and anticipate opportunities for change orders or additional services.• Practical knowledge in integrating outside applications into Salesforce.• Utilizing third-party software development frameworks, open-source libraries, and APIs to rapidly develop basic application solutions.• Strong foundation of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.

• Along with senior team members, participate in requirements collecting meetings. Prepare SLC documents and presentations, such as user requirements specifications, functional requirements specifications, system change requests, test protocols, user guides, etc.• Gathered requirements and configured the application to conform to them.• To specify relationships, I created accounts, tabs, fields, and schema builders.• Created Visual Force pages for reports and dashboards that allow access for a particular user group.• Made a variety of custom objects and attributes.• Integrated object level, field level, and record level security settings.• Used the Salesforce data loader and import wizard to work with data migration.• Implemented Record-Level and Field-Level security and set up their sharing settings. Created profiles and roles based on the organizational role structure.• Case Assignment Rules, Escalation Rules, and Auto Response Rules have been developed.• Strongly communicating and collaboration skills to work effectively across cross-functional teams and communicate technical concepts to non-technical stakeholders.• Understanding of CTI implementation and integration into the Salesforce.com Call Center environment.• Ability to collaborate successfully with management, local and remote employees, and clients to complete Salesforce.com project deliverables.• An open mind when investigating novel ideas for sales, presentation, and interpersonal strategies.• Ability to develop relationships with peers and cross functional teams and being able to explain technical concepts.• Possession of the ability to conduct online conferences and provide attractive sales presentations that incorporate PowerPoint presentations, product demos, and in-person presentations.• Supporting our Ops Program Managers in outlining and kicking off Salesforce implementations or change management projects.

Assisting Business Analyst in gathering and documenting business requirements, performing QA and developing SQL scripts to develop simple list reports. Job Description:• Interacted with various business team members to gather and documented the requirements.• Prepared technical documents and implemented the requirements on Salesforce.com platform.• Attend requirements gathering sessions along with senior team members.• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Cases, Opportunities, and Campaigns.• Designing, coding, test, debug, package and deploy quality, scalable and well documented solutions on the Salesforce platform.• Designed, Implemented, and deployed the Custom objects, Custom Fields, Page layouts, Custom tabs, and Components, to suit to the needs of the application.• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.• Rolled out Salesforce Chatter to all users to improve and accelerate company-wide Communication.• Created custom reports used Tabular, Summary and Matrix reports.• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.• Applied workflow processes, workflow actions and time dependent workflow actions.• Extensively used tools such Informatica for integration of data.• Worked on multiple full lifecycle implementation projects. • Trained Users on Business Intelligence and salesforce.• Troubleshoot Incidents/Enhancement requests.• Held daily/Weekly calls with Stakeholders/SMEs/Developers.• Supported Unit & User acceptance testing.• Developed Test cases and test scripts. • Managed system issues appropriately and escalated to senior management where needed.• Managing the product lifecycle from requirements gathering through production and release• Generating and distributing sales analysis including, but not limited to, monthly territory sales reports.