Rabia Shaik Email & Phone Number

Austin, Texas Metropolitan Area

Round Rock, Texas, United States

• Demonstrate expertise as the primary customer support engineer for the hyper-converged VxRail product line.
• Spearhead VxRail/VMware deployment projects and provide maintenance and advisement to customers on their product environment.
• Preside over informative project status meetings alongside product and delivery managers; center efforts on testing and deploying new tools and team transitioning from legacy tool; serve as mentor for in-terns and.
• Participate actively in all duties related to resource management and status reporting.
• Serve as onsite-offshore liaison for the training department, ensuring continual staff education and skill development.
• Lead Dell Volunteer Project Management (DVPM) for the past two years; engaged in inviting and providing training to local nonprofit organization about charity focus.

Round Rock, Texas, United States

• Directed and oversaw multifaceted consolidation and migration projects while devising and delivering expert solution recommendations aimed at managing failures and risks.
• Provided tactical team leadership for internal and global Dell projects and attended project management training workshops for career advancement.
• Conduct regular Scrum ceremonies which consist of sprint planning, daily standups, sprint retrospectives, and release planning.
• Facilitated and delivered superior support for Dell’s customers worldwide in regards to installation, operation, configuration, performance, and usage of enterprise SAN (Compellent and EqualLogic).
• Generated detailed documentation and templates utilized throughout the organization in support of monitoring and maintaining the support solution database.
• Executed hardware replacement and in-depth troubleshooting for a broad range of issues on storage technologies in order to streamline operations.

Oklahoma City, Oklahoma, United States

• Piloted challenging installations, upgrades, configuration, launch, and support of hardware, software, peripherals, and network devices.
• Utilized Remote Desktop Management services and provided L2 support for global employees by diagnosing problems and providing resolution for escalated technical and service issues.
• Trained and guided end-users concerning procedural guidelines to ensure successful solutions in technologies such as Windows, Adobe, Citrix, servers, VPN, and virus infections.
• Educated new technicians with the goal of advancing their knowledge, efficiency, and customer service proficiencies.
• Operated end-user computers remotely to perform repairs and instruct users through Dameware and WebEx.
• Afforded a positive and pleasant customer experience with an average of 96% customer satisfaction.

Edmond, Oklahoma, United States

• Achieved success as Regional Manager for a wireless retail operation with 6 locations; oversaw 50+ employees.
• Directed all daily operations, defined functional roles, and delegated responsibilities to employees.
• Realized a 50% increase in market sales which exceeded financial goals by motivating the team to meet aggressive sales objectives and cultivate customer relationships.
• Administered all aspects of payroll, commissions, scheduling, inventory, audits, and the company website.

Bachelor Of Science - Bs, Computer And Information Sciences, General

Master Of Science - Ms, Accounting

Bachelor Of Science - Bs, Accounting