Rabia Naz Email & Phone Number

Greater London, England, United Kingdom

• Develop, plan, and deliver English lesson focusing on speaking, listening, reading, and writing skills.• Assess students’ progress through regular tests, quizzes, and oral exercises.• Teach and prepare students for all components of the IELTS exam: listening, reading, writing, and speaking.• Design customized lesson plans that align with students’ goals, especially for IELTS score improvement.• Foster an atmosphere of active learning and encourage student participation.

United States

As a Technical Support Specialist at Motive, I specialize in helping our SaaS clients navigate the complexities of compliance. I ensure that our software integrates smoothly with their systems while meeting all necessary regulatory standards. I'm passionate about troubleshooting issues, maintaining system performance, and providing guidance that makes compliance processes more efficient. My goal is to offer exceptional support, so our clients can focus on what they do best, knowing their… Show more As a Technical Support Specialist at Motive, I specialize in helping our SaaS clients navigate the complexities of compliance. I ensure that our software integrates smoothly with their systems while meeting all necessary regulatory standards. I'm passionate about troubleshooting issues, maintaining system performance, and providing guidance that makes compliance processes more efficient. My goal is to offer exceptional support, so our clients can focus on what they do best, knowing their compliance needs are fully covered.● Providing prompt and accurate technical support to customers via phone, email, and live chat, ensuring customer satisfaction and timely resolution of issues.● Diagnosing and troubleshooting hardware, software, and connectivity issues reported by customers, utilizing problem-solving skills and technical knowledge.● Maintaining a thorough understanding of Motive's products and services, staying updated on new features, releases, and best practices to effectively assist customers.● Documenting all customer interactions and technical issues in the ticketing system, ensuring detailed and clear records for future reference and analysis.● Identifying and escalating complex technical issues to higher-level support or engineering teams, ensuring proper follow-up and resolution.● Educating customers on product features, functionalities, and best practices, providing training and resources to enhance their experience and usage of Motive's solutions.● Meeting or exceeding individual and team performance metrics, including response time, resolution time, customer satisfaction scores, and adherence to support protocols.● Participating in ongoing training and professional development opportunities to enhance technical skills and stay current with industry trends and technologies. Show less

Karāchi, Sindh, Pakistan

Leading, training and coaching a team of 20-25 Customer service representatives. Preparing and analyzing daily stats to ensure attainments of targets and service level agreement. Efficiently using company software and sheets for monitoring purposes. Address customer concerns in reference to product, services rendered or employee interactions. Establishing tasks for employees to ensure company goals and objective are met and providing constructive feedback.● Complaint… Show more Leading, training and coaching a team of 20-25 Customer service representatives. Preparing and analyzing daily stats to ensure attainments of targets and service level agreement. Efficiently using company software and sheets for monitoring purposes. Address customer concerns in reference to product, services rendered or employee interactions. Establishing tasks for employees to ensure company goals and objective are met and providing constructive feedback.● Complaint handling and resolving tickets within given time.● Leading, training and coaching a team of 20-25 Customer service representatives.● Preparing and analyzing daily stats to ensure attainment of targets and service level agreement.● Efficiently using company software and sheets for monitoring purposes.● Address customer concerns in reference to product, services rendered or employee interactions.● Establishing tasks for employees to ensure company goals and objective are met and providing constructive feedback.● Monitoring and analyzing customer service metrics and KPIs to identify areas for improvement and develop action plans.● Handling escalated customer issues and resolving complex problems to ensure customer satisfaction.● Conducting regular training sessions for the customer service team to enhance their skills and product knowledge.● Recruiting, hiring, and onboarding new customer service team members.● Conducting performance evaluations and providing feedback to team members to foster growth and development.● Implementing customer feedback mechanisms to gather insights and improve service quality.● Preparing daily SLA reports and campaign-wise production summaries.● Preparing and monitoring daily stats for various campaigns using company software and sheets and presenting them according to the KPIs. Show less

Karāchi, Sindh, Pakistan

● Answer incoming calls from customers with inquiries on product orders● Responsible for assisting customers with appropriate selection by identifying their needs or desires and recommending appropriate products.● Taking accurate orders in a friendly and hospitable manner.● Considering the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.● Displaying excellent conversation skills and selling techniques at all times.

Karāchi, Sindh, Pakistan

● Facilitating students and teachers in finding books, maps, digital resources and other library materials.● Seeing that every book admitted to the library is entered in the Accession Register along with all the details required.● Displaying New Arrivals and other library information and resources.● Taking full responsibility of processing, caring and repairing of all books at all levels and in all sections of the library.● Entering books on KOHA and keeping the record… Show more ● Facilitating students and teachers in finding books, maps, digital resources and other library materials.● Seeing that every book admitted to the library is entered in the Accession Register along with all the details required.● Displaying New Arrivals and other library information and resources.● Taking full responsibility of processing, caring and repairing of all books at all levels and in all sections of the library.● Entering books on KOHA and keeping the record up-to-date.● Issuing/ returning books to students and teachers.● Ordering new library books and other resource material, maintaining the Accession register and circulation systems.● Making GRN (Goods Received Notes), AIDN/Transfer notes according to need.● Making library conducive to learning by displaying library objects.● Shelving the books according to the Dewey Decimal system.● Cataloging new library materials.● Arranging library competitions, activities and tours for students.● Refreshing Library display boards accordingly.● Processing all books, CDs, periodicals and other material on time before shelving them. Show less

Karachi

Developed a cooperative learning environment where interactive lesson plans are used to stimulate students’ learning. Conducted small group and individual activities where students participated actively in the learning process.Used counselling techniques to help students overcome their learning problems.Used multimedia classes in English/ science for clear conceptual knowledge.Arranged parents/teacher meetings to focus on the learning of weak students

Pakistan

• Planning and delivering lessons effectively according to the EYE curriculum• Setting tasks that challenge students and ensure a high level of interest• Keeping ongoing assessment records of students• Helping and guiding students by keeping individual differences in mind.• Engaging students in activities to promote physical, mental and social development.

Master Of Education - Med, Education

Bachelor Of Education - Bed, Education

Bachelor Of Commerce - Bcom, Business/Commerce, General

Hsc, Pre-Engineering