Rabie Dbouk Email & Phone Number

Kuwait

Kuwait

Kuwait

Kuwait, Qatar

• Manage day-to-day operational aspects of a project and its scope• Develop a detailed project plan to monitor & track progress• Create & maintain a comprehensive project documentation• Ensure resource availability & allocation• Perform risk management to minimize project risks• Manage the relationship with the client and all stakeholders• Measure project & staff performance using appropriate tools & techniques• Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way• Address support requests that are escalated to our team from other teams within Client• Document customer issues and other relevant details for further fixes or improvements• Prepare reports on daily and weekly performance as per customer’s KPI’s• Running the unit on a day-to-day basis, assuring provision, evaluation, and monitoring of quality support services• Generate weekly and monthly reports for performance and identify possible points to

Kuwait, Qatar

- Hiring, training, mentoring and performance management of service delivery team.- Conducts team meetings, performance reviews, caseload review, and ensures overall development and performance improvement of all team members.- Resolves problems and service recoveries. - The main point of contact for customer escalations, and any day-to-day issue resolutions.- Develop and monitor all action plans needed, ensuring that service level requirements are met and operational processes are continually improved.- Ensure client retention by providing a high level of service and highly effective relationships with the Client.- Adhere to established processes and continuously monitor the health of each assigned Client.- Manage data integrity and accuracy of all clients reporting.- Maintain consistent data entry standards and processes by team members, review data contained in all reports provided to Client- Support the implementation of all process refinements and Operational Excellence initiatives.- Actively bring new ideas to the leadership for process improvement, overall increase in associate job satisfaction, and industry innovation.- Performs other related essential duties as assigned or requested.

• SQL Database Administration• Management of SQL Servers• Monitoring Server Health• Cluster Administration (SQL Servers)• Creating and managing databases objects• Performance & Tuning of databases• Monitoring job scheduled for database maintenance• Scheduling and Monitoring of database backups• Database recovery• Recovery planning• Reading server logs (Errors, Alerts, Event) and finding solutions for required• Managing SQL Test Servers• SQL License monitoring• MS Business Intelligence Development Studio development and management• Migration and Upgrade of SQL Servers• Reporting & Handling SQL Queries• Application development• Development/Testing using Microsoft technologies • Implementing & Maintaining Applications • Troubleshooting issues with internally developed applications• BMC Administration• BMC Implementation/Support• Developing Web/Desktop Applications• Designing and implementing databases• Managing databases maintenance plans and backups• Developing Web/Desktop Applications• Designing and implementing databases• Managing databases maintenance plans and backups• BMC SDE & Remedy Administration & Support

Kuwait

• Developing Web/Desktop Applications• Designing and implementing databases• Managing databases maintenance plans and backups• Managing the SEO for the website• Implemented a CMS for the company’s website• Implemented an Archiving system

Kuwait

• Developing Web/Desktop Applications• Designing and implementing databases• Managing databases maintenance plans and backups• Implementing a web application to receive payments by KNET and generate invoices. And installed the application in all the municipality branches in Kuwait

Lebanon

• Teaching CSC201 – Computer Applications + Lab• Preparing Lab materials and exams

Kuwait

• Training for 2 months• Creating plug-ins for Adobe applications (mainly indesign and photoshop)

M.S, Computer Science

MS in Computer Science: Programming, Data Mining, Data Infrastructure, Bioinformatics, Advanced Computer Networks, Transactions Processing.

B.S, Computer Science

Bachelor Degree of Science, Computer Science