• Building and maintaining client relationships: Establishing strong relationships with existing clients and identifying opportunities to enhance the relationship. Regularly engaging with clients to understand their needs, address concerns, and ensure client satisfaction.• Business development: Identifying and pursuing new business opportunities with potential clients. Conducting market research, prospecting for new clients, and promoting the organization's products or services.• Sales and account management: Achieving sales targets by cross-selling and upselling products or services to existing clients. Monitoring account performance, identifying growth opportunities, and creating strategies to maximize revenue and profitability.• Providing financial advice: Assisting clients in making informed financial decisions by providing relevant information, advice, and recommendations. Understanding the client's financial goals, risk tolerance, and investment preferences to offer appropriate solutions.• Customer service: Providing exceptional customer service and promptly addressing client inquiries, concerns, or complaints. Resolving issues in a timely manner and ensuring high levels of customer satisfaction.

(Fifa Arab Cup) Assist in the planning and control of the hawker operation, (food and beverage)at all authorized areas and hawker hubs. Assist in the setup of the entire hawker operation atthe venue. Assure the hawker map positioning according toestablished rules. Assure the sufficient change and POS equipment areavailable and operationalto all hawkers. Stack hawker hubs with the number of productsdesignated for every operation level. Maintain full control (financial and physical) of everyhawker during MT. Organize and clean all concession hubs. Guarantee that all the hawkers’ equipment is fully clean, branded and withestablished necessaryinformation for the customers. Assist the sales reports for every hawker and stock for replenishing. Responsible for all food quality, all cash, inventories, and assets in multiple concessions stand, along with prompt and friendly service using Centerplate's Customer Service Philosophy and techniques. Supervised concession stands and employees, customer service, food and safety control, handling all customer complaints and suggestions, cash and inventory auditing, conducting inventory and enforcing dress code and alcohol regulations. Improved interactions with employees and guests. Learned a lot about personal safety and food safety. Audited cash and auditing skills. Gained great follow-up skills. Promoted a culture of client focus and collaboration. Managed the department culture through effective communication, work standards and leading by example.

Greeting guests (families/beneficiaries) who enter the organization in a positive and welcoming manner and escorting them to their specific requests and demands.Answering beneficiaries’ questions, resolving beneficiaries’ problems, and reporting their complaints.Constantly observing all beneficiaries, staff, and guests to ensure that all conversations are going smoothly in a polite manner while maintaining a safe and calm environment.Supporting the families who were affected by the Beirut explosion with a variety of needs and guiding them with the initial steps in resisting and overcoming poverty. Conducting field visits in different area across Beirut, to assess the “specific” needs of the beneficiaries through a digitized assessment survey. Actively participating in on-going distributions of food parcels, hot meals, hygiene kits, clothing vouchers and other essential needs provided by the organization. Coordinating with the field officer to design a distribution plan when leading on a specific project.Engaging in several partnership collaboration projects: CARE international, Islamic Relief, XPATRIA, Lebanese food bank.

worked at multiple stores among the company including:-Zadig & Voltaire-Le66 Concept Store -American VintageEnsuring high level of customer satisfaction through guiding them on high selection products that fit their needs Solving customer queries and complaints in a highly enthusiastic manner.Training newly hired sales members and ensuring that they are qualified enough to reflect the brand image of the organization.Reporting discrepancies and problems to manager in a detailed and transparent manner.Holding responsibility for monthly/yearly stock inventory.Upholding reports of all transactions made (Item Sales) while achieving department sales goals on a monthly, quarterly, and yearly basis.