Rabilla Waqar, Mba Email & Phone Number

Canada

✅ Selected by senior leadership to lead the second largest branch in Hamilton – established goals, motivated staff, provided ongoing incentives to fuel top-tier results, elaborated and executed programs. Improved efficiency and developed innovative approaches. Ensured high employee engagement through, talent management, development, and career planning➡️ Implemented sales and service strategies through one on one coaching of sales leaders and sales professionals.➡️ Recognized by peers as an excellent leader; received superior performance ratings based on communication, team approach, positive attitude, reliability. Cultivated and maintained long-term professional relationships; strove towards the expansion and sustainability of the business; developed and implemented strategies to achieve objectives.➡️ Developed new relationships and business accounts. Identified and met the immediate needs of personal business clients; referred to partners when appropriate. Actively participated in meetings and progressive field related education.🔹 Key Contribution: augmented the client experience scores by 10%; increased our sales by 20% in a challenging Covid-19 environment. Managed to achieve a promotion for nearly every member of my team.🔹 Coached advisors to accelerate focus on contact management disciplines, maximizing advice and value for each client contact; delivered effective one on one/group coaching and training – 3 of my employees won platinum awards.

✅ Handpicked to manage, mentor, and coach a “non-proficient” team of 25 advisors to create a memorable experience for clients through consistent routines to build capability and engagement. Shared common goals, purpose, vision, and values with to build relationship and encourage collaboration across roles advocating digital enablement and multichannel usage➡️ Mentored advisors on strategies of proactively establishing, developing and maintaining strong client relationships through regular contact and by providing timely, value-added information, advice and recommendations.➡️ Delivered oversight, strategy development, and tactical leadership. Performed administrative and HR functions. Reported on performance indicators, identified areas of improvement and outlined the approach to that improvement.🔹 Key Impact: within a year I helped eight (8) advisors to be promoted to more senior roles within the bank, with the rest of team (except of 4) getting their proficiency, and only four (4) were left but they were under 6 months tenure.

✅ Brought on board to spearhead, train, coach, and mentor a team new to role Cards Advisors. Worked with senior management to implement strategies and plans for sustaining credit-decision making, quality control and overall customer experience. Incorporated Cohen Brown coaching methods including integrated coaching, playbacks, remote listening and skill builds➡️ Q2 CEC RBC Performance Nominee. Up skilled SSG & EDB departments on CCSA – increased sales and LTR results as clients now received a holistic advice. Recipient of the Client Effectiveness Coach RBC Performance Nominee Award.➡️ Developed, nurtured, and championed effective relationships and communications with customers and service partners. 🔹 Key Impact: managed customer escalations for conflict resolution; ensured quality assurance and customer satisfaction.

✅ Approved and provided recommendations on less complex credit products such as loans, lines of credit, and credit cards based on thorough, accurate and appropriate credit interviewing and underwriting skills. Made extensive use of various banking tools to proactively identify and promote opportunities to deepen relationships and provide seamless service experiences➡️ Over 1400 closed units by Q3 against the target of 1400 for the full year. Helped increased the team targets by 20% in Likelihood to Recommend RBC and in Sales Campaigns (IRP & Mortgage Specialist Referrals, RSP, Cards, Investments).➡️ Cultivated, nurtured, and championed effective relationships and communications with customers and service partners. 🔹 Key Impact: recipient of the Platinum Club Award (Q1 & Q2 in 2015), and the appetite for Advice Award (Q1 in 2015).

Master Of Business Administration - Mba, Organizational Leadership

Graduated with a focus on developing strategic leaders, change management, diversity, and inclusion.

Education record