• Conducted full-cycle recruitment for diverse positions including technical, administrative, and managerial roles.• Developed and implemented innovative recruitment strategies resulting in a 15% reduction in time-to-fill positions.• Sourced, screened, and interviewed candidates, evaluating their qualifications, skills, and cultural fit.• Maintained accurate candidate data in the applicant tracking system (ATS) and ensured compliance with hiring processes and legal requirements.• Collaborated with hiring managers to define job requirements and create compelling job descriptions.• Negotiated offers and managed the onboarding process, ensuring a seamless transition for new hires.• Established strong relationships with universities, job boards, and professional networks to attract top talent.• Implemented and managed an employee referral program, resulting in quality candidate referrals.

• Supported the HR team in various administrative tasks, including candidate screening, interview scheduling, and reference checks.• Assisted in organizing and participating in career fairs and recruitment events, resulting in a 22% increase in applicant pool.• Managed the onboarding process, including new hire paperwork, orientation sessions, and employee record maintenance.• Conducted initial phone screens to assess candidate qualifications and fit for open positions.• Assisted in the development and updating of job descriptions and recruitment materials.

• Team Management, MIS Report & sending it to management.• Managing a team of 9-10 agents for UK telecom process.• Planning and achieving targets on a daily, weekly, & monthly basis in accordance to the pre-set standards.• Conducted outbound sales calls to prospective customers in the UK market, promoting products and services.• Built and maintained strong customer relationships, resulting in increase in customer retention.• Utilized CRM software to track customer interactions, manage leads, and monitor sales activities.• Collaborated with cross-functional teams to resolve customer inquiries and provide timely solutions.• Actively participated in sales training programs to enhance product knowledge and sales • techniques.