Robin Pathak Mha, Mph, Lssbb, Pmp, Shrm-Scp Email & Phone Number

Grand Prairie, Tx, Us

Denton, Tx, Us

College of NursingCollege of Healthcare Administration

Dallas, Texas, Us

Managed multiple Student leadership Program initiatives at Parkland, including Rise to Success Youth Fellowship Program, Learning & Experience Apprenticeship Program (LEAP), Nursing Advancement Program in collaboration with Brookhaven College, Reach for the Stars Nursing Scholarship , Education at Work and Parkland’s GED ProgramLaunched Parkland’s LEAP Program by organizing communication plan, socializing with stakeholders across organization and working alongside Dallas Independent School District to select the best applicants Managed more than 50 Rise to Success students in 5 different cohorts, providing professional development coaching and counselling, handling reporting manager’s efforts and providing career guidance Manage the hiring and interview process for Parkland’s Reach for the Stars program applicants. Screened applicant’s backgrounds to meet the established guidelines of the program, conducted interviews with prospective students and provided insight on recommended hires. Managed more than 200 high schools and college Summer Internship Students at Parkland Hospital form Dallas Mayor’s Intern Fellows Program, Dr.Emmett J. Conrad Leadership Program, Elly Feldman Collegiate Fellows Program. This group included students from Harvard, Yale, Stanford and more. Offered Professional Development Training to summer internship students at Parkland, providing insights on Leadership, Process Improvement, Work/Life Balance and moreConducted Process Improvement efforts on Parkland’s Student Placement and Education Programs along with multiple OTM-based initiativesProvided IT and Project Management support on a wide range of items, including the digitalization of Parkland’s Education Program application and selection processPublished yearly and quarterly grant reports for JP Morgan Chase, United Ways, Dallas Women’s Foundation to update these donors on Parkland’s efforts

Irving, Tx, Us

Hospital throughput CHRISTUS Highland Medical Center (Emergency) Shreveport: 6 Month ¥ Oversight of company performance management process, Responsible for the overall development and management in the delivery of process improvement methodologies including lean, Six-Sigma and Kaizen ¥ Consultant on employee engagement opportunities ¥ Coaching, Succession planning and consultation of Healthcare employees. ¥ Collaborated with divisional and senior leaders to identify training needs my increasing performance improvement through designed and developed training curriculum, Facilitated group learning and 1 to 1 coaching. ¥ Led an Operational Turnaround Team in revolutionizing operational practices to achieve key throughput metrics and ensure strategic cost savings initiatives for the CHRISTUS Health organization’s most impactful regions¥ Led performance transformation initiatives across CHRISTUS Highland Medical Center (anticipated impact $3.4 million in 2017)¥ Established goals and drove results facility-wide with operational oversight for key metrics in the emergency department, inpatient areas, and perioperative services; launched processes for proactive patient discharge and the elimination of Medicare excess days.¥ Delivered high-level operational excellence expertise to physicians, executives, and management and hospital staff ¥ Directed process improvements hospital-wide to move all patient satisfaction indicators above baseline (ongoing project)¥ Drove operational efficiency measures to improve ED throughput, decrease LWBS, reduce patient wait time, and increase POS collections¥ Retried data from multiple complex databases, tracked metrics and trends, and analyzed activities with statistical computer software which guided performance improvement initiatives.

Irving, Tx, Us

Fellowship Duration: 6 Month ¥ Identified & Participated as a LEAN SME in a redesign initiative for Project Portfolio Management Office (PPMO) at CHRISTUS Health. ¥ Developed an innovation partnership concept for Global Logic and CHRISTUS Health which would establish an innovation culture through a proven innovation partner¥ Developed and taught basic and advance Lean Six Sigma courses that addressed the needs of top management, champions, Green Belts, and front line workers.¥ Developed LSS YB Survey instrument to gauge business behavior changes by the participants, equating to a Kirkpatrick Level 3 evaluation¥ Facilitate or lead performance improvement projects by providing analytical expertise and knowledge required for successful implementation, sustainment and continued support. ¥ Identified new Research and Innovation projects between CHRISTUS Health and Providence Health

Irving, Tx, Us

Internship Duration: 3 Months ¥ Researched new information in healthcare information management and analyzed tele health from functional, regulatory, legal and clinical perspectives¥ Worked with information management team to design and develop a Proof of Concept (POC) to establish Skype as a virtual care tool for the school based health program in Louisiana; POC in Progress, Pilot will be based upon results¥ Developed an innovation practice framework, including a maturity assessment of the organization’s innovation culture¥ Assisted in building and Transforming teams. Processes and technology to meet changing business needs. ¥ Actively participated in the health information management meetings, population health steering committee meetings and tele health related seminars and meetings

Dallas, Texas, Us

Internship Duration: 3 Months ¥ Performed data extraction, analysis, and identified 71 percent patients who were diagnosed with AMI did not use cardiac rehab services and 50 percent of those patients came back within 30 days of discharge¥ Established a PI remediation program and included the following:- Identified nursing operational quality gaps via rounding on huddle boards; Director addressed gaps to nurse staff- Merged metrics between 30-day readmission and AMI patient population to identify opportunities to educate patients and nurse staff.- Designed educational materials to motivate AMI patients to use cardiac rehab line¥ Developed educational materials (Rehab Package) for medical service professionals (Doctors, Nurses, Physiotherapists & Cardiologists for Phase I- Inpatient care and Phase II- Ambulatory care for Acute Myocardial Infarction (AMI)¥ Identified financial obligation factors through statistical analysis for AMI patients to use the Cardiac Rehab at BSWMC at Irving ¥ Assisted primary care nurses, social workers, pharmacists and physicians with Interdisciplinary Rounding Process, which provided quality patient service by introducing staff members to patients and noted patients’ concerns, if there were any, made sure those issues were addressed in a timely manner. Led Improvement efforts through the following:-Attended and prepared minutes for every huddle and departmental meetings and reported them to the Director of Lean to identify problem areas and constructively mitigate them. Issues were addressed within a week after the meetings were held-Assisted the Director of Lean and the Operations Consultant with the data analysis and attended meeting with the Clinical informatics, Department of Health of Nursing and Health IT officials regarding the delay of discharge project and presented the analyzed data to inform about identified issues.

North Bethesda, Maryland, Us

¥ Recruited and assigned working scheduled for choice hotel employees.¥ Responsible for screening and interviewing applicants to fill existing and future job openings. ¥ Assigned schedules and tasks to personnel and workers and monitored those tasks on a regular basis¥ Provided input into issues of staffing and productivity.¥ Provided education to providers regarding scheduling policies, finalize all schedules, and submit accurate payroll data by specified due date and timelines ¥ Balanced monthly billing statements for existing clients after changes were entered into the billing system and any adjustments that were made as necessary to the statements¥ Responsible for handling financial documents including A/R¥ Effectively handled client complaints and provided exceptional client serviceImpact: Complaints reduced and optimal customer reference from satisfied customers increased revenue by 20% in a period of one year

London, England, Gb

¥ Provided support to project managers by researching grant-making entities and identifying funding opportunities ¥ Coordinated grant development teams, write proposals/applications, and review all components (budgets, program design) of proposals for compliance with grant requirements.¥ Implemented research-based prevention and youth development programs in Higher Education Institutions in Nepal. Impact: Improved skills of teachers, librarians, administrative staff and students in a period of 3 years. ¥ Drafted, revised, and delivered quarterly developmental reports and presentation, articles and background papers for British Council. (Nepal and International audience)¥ Identified and analyzed public health data to develop relevant programs and policies. Developed training package for the targeted policy makers and the central and regional universities of Nepal ¥ Created direct mail campaigns and complete cold calls to all recipients, Partnered with universities and colleges for new graduate recruitment, completed applicant phone screens, scheduling of facility interviews, formal offer process, exit interviews. ¥ Responsible for screening and interviewing applicants to fill existing and future project job openings. ¥ Conduct general orientation for all new employees; create and distribute employee newsletter, volunteer coordinator; maintained all personnel policies and procedures for professional hires for the project term and assist in on-boarding

Washington, District Of Columbia, Us

¥ Managed full cycle recruitment for all Medical and Sales positions, IT, Finance, Marketing and C-Suite leaders. ¥ Drafted and maintained training manuals for the health and marketing department and trained fifty in- house staff members in evaluation, data collection and analysis and reporting strategies ¥ Maintained up-to-date and comprehensive electronic and paper filing systems. Improved data collection and storage for future reference. ¥ Recruited and scheduled local healthcare workers in the community clinics ¥ Timely completion of fair and adequate provider schedules ; import schedules into databases and release to providers; maintain the monthly provider schedules to assure all shifts are covered and schedules are up-to-date in all databases at all times; resolve calls outs in a timely manner.¥ Created monthly Talent Acquisition KPI scorecard, which identified monthly hiring sources, time-to-fill and time-to-hire metrics by category and management status.

Phd In Learning Technologies, Health/Health Care Administration/Management

Master Of Healthcare Administration, Healthcare Administration

Master Of Science (Msc), Public Health

Bachelor Of Public Health (Bph), Health Services Research