Project Manager
Current1) Developing comprehensive project plans outlining scope, objectives, timelines, and resource allocation to ensure successful execution.2) Implementing quality assurance processes and risk management strategies to identify potential issues and ensure project deliverables meet high standards.3) Overseeing services for diverse clients across industries such as Pharmaceutical, Retail, Banking, and Insurance, focusing on project success and enhancing client satisfaction.4) Gathering and refining user stories, tasks, and requirements to improve deliverable quality, ensuring alignment with project objectives.5) Collaborated with leading BFSI clients to identify their business needs for chatbot and voicebot implementations, documenting both business and functional requirements to ensure alignment with objectives and industry regulations.6) Worked closely with development teams to design and implement conversational AI solutions, including natural language processing (NLP) and intent recognition, while guiding modifications to meet client specifications.7) Conducted UAT to validate the performance and usability of chatbots and voicebots, ensuring they meet client expectations.
