For organizations to scale and sustain business growth, I believe it is paramount to invest in employee training and development. This is a surefire way to increase productivity, build competitive advantage, and prevent skill gaps. I am a Microsoft Certified Trainer with sound knowledge of traditional and modern educational techniques and experience developing learning materials, curriculum, and instructional design, including the facilitation of employee training via enterprise learning software. As a skilled IT personnel with progressive experience streamlining workflow and improving client satisfaction through comprehensive employee training and resolution of technical challenges, I have exercised my greatest strengths in facilitating technical training to employees at various levels leveraging a learning management system (both onsite and virtual). In addition to managing full-cycle technical training, I conduct thorough research on learning content to map out teaching and learning plans.I also possess demonstrated expertise in designing Cloud and Virtualization infrastructure and delivering Cloud computing and Virtualization training content. I am a subject matter expert with in-depth knowledge of computer networks, network security, Cloud (Azure/AWS), and operating systems.I have assisted in strengthening onboarding processes by implementing strategic learning plans for newly hired employees. The following are highlights of my recent achievements:• Microsoft Certified Trainer, highly skilled at conducting training sessions for employees on Cloud Computing & Virtualization Technologies mostly on Azure and O365.• Possess practical and hands-on IT experience to engage students and instill technical and transferrable skills.• Over 8 years of experience boosting customer experience by resolving technical challenges and educating clients to ensure self-resolution in the case of future occurrences.• Good knowledge of learning management systems to enhance the learning process and deliver carefully thought-out learning content.My specialties and key skills include:Training Needs Assessment | Material Development | Learning Management System | Process Improvement | Knowledge Gap Analysis | Technical Training | Instructional Design | Performance Evaluation | Technical Support | Hardware and Software Configuration | Team Leadership | Collaboration | Oral & Written Communication.Software Skills: Cloud-based Systems & Virtualization | Azure, AWS, O365 | PowerShell | Power BI | Azure Templates |Virtual Training Platforms.
