Richard Bracken Email & Phone Number

New York, NY, US

Toronto, CA

• In-depth experience in developing and leading change management solutions for both systems implementations and organizational transformation.
• Extensive experience for Health Science, Manufacturing, Utility and Higher Education clients in ERP, CRM, Organizational Development, Change Management and Training
• Develop and deploy OCM initiatives, user adoption and training programs for Enterprise Resource Planning (ERP) implementation initiatives (SAP, Workday, PeopleSoft, Oracle Cloud)
• Change Management Lead for Global SAP implementations impacting 20,000 employees in Financial Accounting, Sales and Distribution, Production Planning, Materials Management and Human Capital Management
• Led ERP training implementation for major R1 University with over 18,000 employees. The implementation required a pivot to all distance learning and Web Based Training (WBT) due to COVID-19.
• Apply and develop tools to assess the impact of change on organizations, using assessments of organizational culture, performance and readiness for change

Paris, France, FR

• Conducted in depth needs analysis to develop programs in leadership development, change management, organizational development, team effectiveness, training, and diversity. Needs assessment includes current state.
• Provide coaching and support to key leaders in the creation of robust development plans that meet succession needs.
• Design, implement and evaluate successful programs in team building, communication/feedback and performance to produce a culture of trust, motivation and affiliation among teams and across teams.
• Global change lead on international Fortune 500 pharmaceutical company to assist in system development post merger
• Training lead on organizational development project for major U.S. Railroad

London, GB

• Change Management
• Led Implementation change management for ERP rollout to 86,000 end users including stakeholder management, project communications and training at a Fortune Top 15 (Fortune 100)
• Developed User Champion On-boarding strategy to quickly bring user champions up to speed and mitigate skill gaps
• Designed Leadership Action plans for C-level executives to produce visible executive sponsorship for ERP implementations globally
• Develop and facilitate Change Impact Workshops with work stream leads to assess changes and severity to impacted employees for Global implementationsTraining Design and Implementation
• Utilize adult learning principles in the development of training programs to ensure involvement, participation and assimilation of materials by students

• Implementation of Salesforce.com for Global telecommunications company of 17,000 employees.
• Perform audience analysis to identify roles and user profiles for organization to be.
• Develop User Champion On-boarding package to quickly bring user champions up to speed.
• Develop and facilitate Change Impact Workshops with work stream leads to assess changes and severity to impacted employees for Global implementation.
• Change Management lead for new product offers to Direct and Indirect Channels Globally. Design and implement Global training and communications for new offers.

• Assess Apollo's greatest needs for performance and work with executives to execute necessary changes. The assessment indicated departments were working in silos with little interaction. Analysis concluded that.
• Created a plan that included job design, a communication plan, organizational design and team building. Facilitated meetings with each department and performed behavioral assessments, defined department/individual.
• Formed Apollo Leadership Team of top department heads COO and CEO. Facilitated meetings to discuss governance and issue escalation. The plan ended with the first ever Apollo Theater Town Hall.

• Engage all levels of client organization to assess leadership, training and performance needs.Utilize DDI guides and self designed classes to deliver cost effective training specifically to meet client needs.
• Designed and implemented surveys to measure employee satisfaction and job analysis.Assist clients in realizing and meeting the performance needs of leadership to maximize performance.

La Défense, Cedex France, FR

Washington, District Of Columbia, US

• Assessment of Training and Development needs for over 3000 New York and New Jersey IRS employees.
• Work as an internal consultant to develop programs in leadership development, employee relations, labor relations, staffing, change management, organization development, training, and diversity.