🔹 Created workflows using Zapier to automate business processes across Google Drive, Slack, Teamwork, PandaDoc, and email.🔹 Launched a new brand and web presence using Canva, Adobe Illustrator, Midjourney, and Wix for a NC-based professional home organization company.🔹 Performed a vendor analysis for eSignature and workflow tools for a digital marketing agency that resulted in the adoption of eSignature for Google Docs and Google Drive.🔹 Provided domain registration, web… Show more 🔹 Created workflows using Zapier to automate business processes across Google Drive, Slack, Teamwork, PandaDoc, and email.🔹 Launched a new brand and web presence using Canva, Adobe Illustrator, Midjourney, and Wix for a NC-based professional home organization company.🔹 Performed a vendor analysis for eSignature and workflow tools for a digital marketing agency that resulted in the adoption of eSignature for Google Docs and Google Drive.🔹 Provided domain registration, web hosting, and email management services for multiple organizations. Show less

🔹 Shaped company and Product Engineering department's vision, values, focus areas, objectives, strategies, plans, and KPIs as a key management team member alongside other department heads.🔹 Managed 12-person engineering and product management department.🔹 Supervised UX design consultancy’s comprehensive product design system overhaul.🔹 Developed and delivered on quarterly and annual strategic roadmaps, directing flagship B2B e-commerce solution.🔹 Performed competitive and… Show more 🔹 Shaped company and Product Engineering department's vision, values, focus areas, objectives, strategies, plans, and KPIs as a key management team member alongside other department heads.🔹 Managed 12-person engineering and product management department.🔹 Supervised UX design consultancy’s comprehensive product design system overhaul.🔹 Developed and delivered on quarterly and annual strategic roadmaps, directing flagship B2B e-commerce solution.🔹 Performed competitive and market analysis to identify areas of innovation and presented options to the board of directors.🔹 Negotiated with vendors and identified technology partnership opportunities.🔹 Created and maintained departmental budget. Show less

🔹 Promoted to the management team.

🔹 Hired, mentored, and directed professional development of an Associate Product Manager.🔹 Launched React-based B2B SAP-integrated e-commerce platform.🔹 Transformed company processes by implementing capacity planning, defect prioritization, and release notes for the Product Engineering department.🔹 Prioritized feature requests and defects, supported engineering efforts needed for new client implementations, and implemented UserVoice to capture user feedback.🔹 Spearheaded… Show more 🔹 Hired, mentored, and directed professional development of an Associate Product Manager.🔹 Launched React-based B2B SAP-integrated e-commerce platform.🔹 Transformed company processes by implementing capacity planning, defect prioritization, and release notes for the Product Engineering department.🔹 Prioritized feature requests and defects, supported engineering efforts needed for new client implementations, and implemented UserVoice to capture user feedback.🔹 Spearheaded analytics-driven initiatives, including reducing frustration events as measured by FullStory by 54% and completed the Universal Analytics to Google Analytics 4 (GA4) migration.🔹 Partnered with UX consultants to design mockups and prototypes to validate that solutions solve customer needs.🔹 Facilitated scrum ceremonies for 11-person engineering squad, including daily scrum (standup), backlog refinement, sprint planning, sprint retrospective, and company-wide sprint review. Show less

🔹 Oversaw product discovery as the Product Management team lead for flagship B2B SaaS education product for the healthcare industry, the Relias Learning Management System (LMS), with 1.2M MAU.🔹 Orchestrated multi-team engineering effort to facilitate the Defense Health Agency’s migration from a legacy platform to the Relias LMS, representing $4.3M ARR.🔹 Lead Product Management team’s process improvement efforts and formalized the customer interview, beta, feature flag, release notes,… Show more 🔹 Oversaw product discovery as the Product Management team lead for flagship B2B SaaS education product for the healthcare industry, the Relias Learning Management System (LMS), with 1.2M MAU.🔹 Orchestrated multi-team engineering effort to facilitate the Defense Health Agency’s migration from a legacy platform to the Relias LMS, representing $4.3M ARR.🔹 Lead Product Management team’s process improvement efforts and formalized the customer interview, beta, feature flag, release notes, and Design Sprint processes. Show less

🔹 Produced the vision and roadmap for a redesigned internal marketing request platform with various integrations to external systems called the Marketing Operations Hub (MO-Hub). This web application allowed marketers to quickly and easily create multiple Salesforce marketing campaigns with consistent data to facilitate proper reporting downstream.🔹 Partnered with the engineering team to redesign a core feature in one month that had previously taken eight months to develop in the legacy… Show more 🔹 Produced the vision and roadmap for a redesigned internal marketing request platform with various integrations to external systems called the Marketing Operations Hub (MO-Hub). This web application allowed marketers to quickly and easily create multiple Salesforce marketing campaigns with consistent data to facilitate proper reporting downstream.🔹 Partnered with the engineering team to redesign a core feature in one month that had previously taken eight months to develop in the legacy platform.🔹 Designed UX mockups using the open source PatternFly design system in Sketch.🔹 Performed user acceptance testing and created post-release documentation and video walkthroughs. Show less

🔹 Managed the third-party development of CrisisManager and Safety Center, a safety mobile app and SaaS administration portal for creating electronic crisis plans.🔹 Collaborated with clients and internal stakeholders across departments to gather requirements and document bugs.🔹 Released mobile applications in iTunes Connect, Google Play Developer Console, and Amazon Developer Console.🔹 Tested use cases for a new mobile device management (MDM) SaaS solution.

🔹 Authored change request product requirement documents (PRDs) for the creation of larger new features for facility work management SaaS solution MaintenanceEdge.🔹 Performed government vertical-specific research on GIS, public works, and construction inspection.

🔹 Established the vision and product backlog for the freight rail Customer Identification File (CIF), a central repository of North American freight rail customer data.🔹 Facilitated committee meetings with freight rail company stakeholders with conflicting goals and interests.🔹 Used and encouraged agile software development methodologies.